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August 2023 by Tom C
I bought an Gazelle ebike from them just a week ago. They had to order in the color I wanted. It only took a few days and it was ready. After a few days it started making a noise. I call them up and dropped it off. Seems one of the disc brake pads in front was bad. They fixed it that day! Amazing service Thanks to Brent the mechanic, Sandy and Brad in sales. If you are looking for a bike give'm a shot you won't be disappointed. Tom
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July 2023 by Ben Walter
My back rack fell off in the middle of a 300 mile trek. I called Velo and they fixed me up and got me back on the road in 5 minutes. Awesome service, thank you Brad!
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July 2023 by Steve Walmsley
Rented bikes for my in-laws. They loved the bikes. They were in great condition and work very well. Great people and great service at this place.
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April 2023 by Brandon D.
Excellent service, quality product, fair prices, and a very helpful staff!! Thankful to have Velo city in our community!!
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December 2022 by Josh Gillean
Top Tier West Michigan Bike Shop.I've had my bike into Velo for service a couple of times and I recently purchased a new mountain bike from them. Sandy, Nate, and Scott were all awesome in helping me pick out the right size in the bike I was interested in. The new bike was perfectly tuned for my first ride. Regarding service, I had a heck of a time getting a trainer tire on my indoor bike, but Velo got it on and had me checked out within 10 minutes of bringing it in. You simply cannot beat that level of service.I could have bought a new bike anywhere in the area and there are many choices, but the reasons above plus Velo's involvement in the community are why I'm happy to spend my money here. Thank you to the entire Velo team! I look forward to seeing you on two wheels.
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December 2022 by Jack Miller
Nice local bike shop! They have a nice selection of bikes and equipment. Had them service my bike and they took top notch care.
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December 2022 by Joe Flynn
Went there looking to get my daughter fitted for a bike and possibly buy one. When we walked into the store we were the only ones in the store with two employees. Nobody greeted us or asked if we needed help, they were just standing around talking. So had to go get one and asked how you fit a youth for a bike. She replied sarcastically I don't know just have her get on one. Found a bike that she kinda liked, but needed the seat and handle bars adjusted. Never offered to adjust it or if she wanted to test ride it. We left discouraged and won't ever go back! I'm local of Holland and will relay the lack of customer service and knowledge to all my friends and anyone else that will listen. It was a total waste of my time!
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October 2022 by Steve and Jen Rozema
When you think of the best of the best in Holland, Velo City cycles is always at the top of the list! Top-notch local business with top notch, employees and owners.
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August 2022 by Richard Saar
Outstanding bike shop in every way! Their Bike Magicians have been far above average for over the decade that I've worked with Velo City!
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August 2022 by Zero Enna
I squeezed in an hour before closing on a Saturday, even though I had an appointment I was late getting there for work on a rear rim that I needed done same-day. Well these guys helped me right out, going over different options available for my job and picking one that got me fixed up and on my way. The service price was very affordable and I am very happy my rim no longer rubs on my frame. Thanks guys!
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August 2022 by Mike W.
Needed to rent a bike for a 4 day bike ride along the coast of Michigan from Glen Arbor to Grand Haven. With Covid induced sell offs, had a hard time finding a rental, but finally found below city in Holland. Rented a Cannondale Topstone Gravel Bike for a week at a reasonable price. Service was awesome, esp the call the morning of pickup to confirm if I wanted road or off-road tires. Upon arrival, they installed my pedals, loaned me a helmet, and I was off, with a fully loaded repair kit under the seat. Brought my own phone holder and center bag to hold my battery, and I was set. After 4 glorious days along the coast, return was just as easy and painless. Would definitely recommend renting from here.
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July 2022 by Richard S.
What a great bike shop! The service department is outstanding and often astonishing! Owned by Pros and it shows!
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July 2022 by Thomas Terhaar
Today I stopped by Velo City Cycle. A very pleasant and personable young man assisted me. I had lost a little bolt off my cup holder. He not only replaced the bolt but also recommended a spacer and installed that also, making the cup holder sturdier.Ian thank you for wonderful warm customer service.
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July 2022 by Jennifer M.
I can't say enough great things about this place. They have incredible service with the most knowledgeable employees. I went there with some problems with my deurelgliers while in the middle of a ride and they threw it on the rack within minutes and took care of the issue. Meanwhile, I needed some new gear, and the woman who helped me was very knowledgeable and friendly and I got everything I needed. Simply stated, the nicest people. A great local business that I'm very happy to support.
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May 2022 by Zach Fizer
Loved the experience of buying my Cannondale Topstone 1 here.The entire staff was very knowledgeable & friendly. Local small business feel with a large selection! Highly recommend
