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“I ordered a Blackstone for delivery. When unboxed, it was dented. I called and spoke with Brian Gochenour, who personally delivered another bottom half of the grill, and helped with the last parts of pulling it together. I’ve never seen such amazing customer service from a chain store. He took personal responsibility instead of sending me to an 800 number for customer service. I appreciate it so much!”
Hardware Stores
Hardware Stores
Hardware Stores
“Today we went to Irvin’s to purchase a new Bradley mower. The owner stayed after closing time on a Saturday as we were coming from over an hour away. Him and Andy were so wonderful. We never felt rushed and really got the small town “homey” treatment. We are so thankful to have come across this place and will be sure to return for any and all mower needs. They even gave us a hat and recommended the best restaurant across the street for lunch before we headed home. Thank you so much for your amazing customer service!”