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April 2024 by John Murnighan
Place is small but can get basic needs ( including screen repair). Unless you need something major (which they might surprise you). Always ready to help & there when you need them.
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February 2024 by Alicia Corbat
Amazing customer service and there is always someone to help you. I just did an order online pickup in store but they see to have a little of everything and are super helpful if they don't have it. Will definitely be back in the spring for my yard needs.
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January 2024 by William Riley
Great small town feel still
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January 2024 by Brett Kelly
Small town hardware store. They don't have everything, but when you get into the nut and bolt section it's the best in town!
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October 2023 by Mark Hutchison
This once was a great hardware store when owned by Grundy. People that went out of their way to be helpful. Now it is staffed by people who do not know the products or the business. You are much better off going to Howell Hardware-better help and better knowledge.When I recently went to exchange an Ace brand wrench, utilizing the lifetime guarantee on Ace hand tools, the staff scoffed at the idea that this guarantee even existed. When I asked them to go online and see that it did, I was told that could not determine if it applied to my purchase, and further, they did not have the tool. I asked them to contact Ace, which they did not do, and simply became rude and asked me for a receipt on a tool I bought 15 years ago. Thoroughly disgusted at this experience, I contacted Ace corporate, who, in fact, ended up confirming that this guarantee does exist and does not require a proof of purchase. Ace corporate also contacted this specific store, who has not bothered to contact me, despite Ace corporate's assurance that they would. Byrum owns a number of Ace stores in this area, and prove that bigger generally results in worse service.
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October 2023 by kevin pope
With their last week people always polite and always willing to help you when you go in the store
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September 2023 by Mark H.
When attempting to get a replacement hand tool on an Ace brand tool, for which Ace has a lifetime warranty, Tom, one of the employees at this store, not only said they would not honor the warranty, he was incredibly rude about it, asking if I had a receipt. He also stated that the lifetime warranty may not have applied to the tool I had. I have returned tools under warranty to many other stores who have lifetime warranties (old Sears, Harbor Freight, other Ace stores) without any problem. All this person had to say was, Sorry, we cannot help you. While I would have not been happy about that, the rudeness and attitude was just plain wrong. I will continue going to Ace stores, but steer clear of this one.
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September 2023 by Geary Hanson
stopped in from out of town..I love my local Ace Hardware, so i decided to stop in here.even though they didn't have what I was looking for, I was directed to a different store (competition) to find what I needed.I appreciate the help and I'll definitely return again if I need anything while I'm in the area.
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August 2023 by Dawn Wurschmidt
Super nice staff, very helpful. Easier and faster than Home Dept to get in and out. Always have what I need.
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August 2023 by Christopher Scott
Helpful and friendly staff. Absolutely the best place to go if you need a key ? cut. The key master is great to talk to also
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July 2023 by Karen Jean
I always stop there first with my list. They never let me down. If they don't have it in the store they can usually order it for you. Super friendly employees and go the extra mile to help you.
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June 2023 by John Buglione
A big thank you to John and the rest of the guys at Byrum Ace Hardware. Had an issue with a paint match that they re-did and corrected to the exact color. Really appreciate your patience and the friendly service. Great job!
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June 2023 by Michael Hunt
I did repairs for Ace Hardware never received a payment I guess they forgot
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May 2023 by scott sano
The people were so helpful and nice. They had a great selection and had exactly what I needed.
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March 2023 by Jane Pashby
I'm a fan, the guys working didn't make me feel one bit bad about coming in at closing. They helped me find my part, rang me up, friendly the whole time!
