Nike Factory Store at the Kensington outlet mall in Howell, Michigan, is a popular destination for shoppers seeking quality footwear and excellent customer service. Many customers appreciate the friendly and helpful staff, with specific mentions of employees who go above and beyond to assist. Shoppers often find great deals, and the store encourages using their app for additional savings. While the store can get busy on weekends, the overall shopping experience remains positive. Customers leave satisfied, often with multiple purchases, including popular styles like high dunks and low top SB dunks. One shopper noted a particularly impressive customer service experience involving a return, highlighting the staff's patience and professionalism, even when faced with challenges. Despite some comments about the variety of deals available, the store maintains a loyal customer base that appreciates the combination of good service and quality products. Overall, Nike Factory Store is recommended for anyone looking for new kicks and a pleasant shopping experience.
Went in at noon today for an exchange. Guy behind the counter was great at processing the return and explaining the details. Even chased me down the parking lot when I forgot my wallet. 10/10
September 2026
Great place! Very good prices , customer service is excellent!
September 2026
My bouslove to do back to school shopping here every, large variety of men's clothing. My daughter not so much as they have limited selection for kids.
