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February 2024 by Big Boss Gaming
I went in to ask to charge my phone. They wanted me to buy one. When I told them I wanna test to see if my phone was working because it had a little bit of water inside of it. They were nice at first then the old man in there was not being very nice to me. He asked "am I gonna buy a charger or what?" They have let me charge my phone fully. I will never ever go to this store ever again because of rude service. If they were nice about and said hey we can't let you use a charger unless we are testing your phone out. I would be fine but nope.
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February 2024 by Rick Walat
Worst store I’ve ever been to for TMobile. They can’t answer any questions even if you buy some from them. They won’t work with you in store unless “you” get TMobile on the line and they remind them that they have to do it such as take in returned equipment. Just horrible!
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December 2023 by Kay Coy
Very busy.
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September 2023 by Lauren Gubala
Buyer barware. I went here to purchase a new phone outright, I was told that it wasn't allowed and was also signed up for protection 360 without my knowledge causing my monthly bill to go up for cell phone "insurance". If you read the contract it only covers device theft. None of the sales team working there told me this. There was three people working there and I was the only customer in the store. The only way I found this out was by checking my mail.
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July 2023 by Jody Wheeler
I had the honor of Paul helping me today. I needed 2 new phones with 2 lines of service! He went above and beyond my expectations!! I got new galaxys23 phones and WiFi for home, with unlimited phone plans and screen protectors and cases for such an affordable price it is unreal!! He is extremely patient, kind, smart, funny and and professional!! If you are looking for outstanding service and affordable amazing prices go see Paul! Bailey was very helpful as well!! I'm so thankful I stopped in here today!! Thank you so much again for everything!!
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January 2023 by Sonja Berry
Shout out to Mike at the store! I had a warranty issue that the 800# customer service rep could not resolve for me due to her being so new.I called Mike at the store and explained the issue and he resolved the issue "immediately"!!Best customer service I have had from any retailer in a very long time. Thank you Mike!
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April 2022 by Shawna
Highly recommend. I had a difficult situation with my phone and previous carrier, but Matt H was very patient and knowledgeable and assisted me at great length to resolve the situation and I am a very happy T-Mobile customer now. Grateful!!! :)
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March 2022 by Teufel Hunden
We have the privilege of dealing with Michael and Cris today on exchanging out our phones. They made it a seamless transaction. Professional inconsiderate service it’s displayed the whole time we were there. Thank you for everything.
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March 2022 by Larry Lindsay
Great place to pay on phone bill and also quick to go in and out fast service and friendly people working there
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March 2022 by Jaclyn Fontana
This was the worst experience that I have ever had anywhere. They do not know anything whatsoever!!! I went there this morning because my phone stopped working. I was basically crying because I had explained to them that I can't even answer a call if my kid was hurt or anything. I explained that it was working just fine and then stopped. They said I was not due for an upgrade and that I'd have to buy one out right. He said he could call me later and I said once again I cannot even answer a call!!! I can't even unlock my phone. I called T-Mobile directly. I am due for an upgrade as I own my phone out right! I would never recommend using this place to anyone!!!
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December 2021 by Grace Willis
The Howell location T-mobile store off of M-59 next to Kroeger is AMAZING!! My fiance and I went there yesterday because i was looking to switch providers and purchase a new phone. Matt was absolutely incredible! He walked me through every step of the way, was informative, and patient. Thanks again, Matt!
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December 2021 by Grace Willis-Fritz
The Howell location T-mobile store off of M-59 next to Kroeger is AMAZING!! My fiance and I went there yesterday because i was looking to switch providers and purchase a new phone. Matt was absolutely incredible! He walked me through every step of the way, was informative, and patient. Thanks again, Matt!
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November 2021 by Olive Hayden-Moore
Matt was AMAZING!! I came in to just have my screen protector replaced and ended up getting a new 5g iPhone, Apple Watch and Home Internet!I also really appreciate the way Matt didn’t make me feel like a dinosaur. He was extremely knowledgeable and patient. I will also be recommending my friends and family to this store. Well done Matt!
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October 2021 by Dona “Dona” Brennan
Are experience was unbelievable, Matt H, was so awesome, helped us so much , his knowledge was so helpful for us, and I will always go to that store, thanks a million Matt H, at the Howell store next to Kroger.
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October 2021 by SUSAN mccreary
Excellent customer service. Very friendly and helpful. Recommend asking for Matt. Kids on great job!
