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February 2024 by Rich Blair
This place is for skiing ONLY. Don’t mention you’re a snowboarder at VD unless you’re looking for 90s prejudice and some eye rolling. If you’re a skier you have all the help in the world with highly educated people who are there to help. I’m giving this place 4 stars because the service for skiers is truly great, just don’t mention snowboards in earshot.
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February 2024 by Megan Nurmi
Very welcoming place. Was greeted right away and got my kids snowboards without any hassle or hold ups. They also have a very friendly dog who works there too.
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May 2023 by EJ Levy
Outstanding tune ups for race or recreational skis. The ski simulator is a blast. Great off season training. Boot fitting gets you dialed in.
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January 2023 by Nick Hernandez
Great service! Got a nice pair of skis here. Very helpful! I see people over here begging to differ with this but I think there services have greatly improved!
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January 2023 by Dan Glasser
Vertical Drop is awesome! They really pay attention, and take the time needed to make sure you get the right gear, and everything is fitted properly. The kids program is also really wonderful. I look forward to coming back each year as our kiddos get bigger.
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December 2022 by Reverse Comet77
Great service! Got a nice pair of skis here. Very helpful! I see people over here begging to differ with this but I think there services have greatly improved!
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January 2022 by Don Sherman
Happened upon this place after seeing a public interest story on a local news station. The reporter was demoing. the unique ski simulator. I am a recreational skier and happened to be considering purchasing new downhill skis for myself and family. This is a family owned establishment and the owner himself is actively assisting and fitting guests for products. Because of a serve ankle injury I sustained a few years ago I was very interested in the custom fit boot process they have in house. The hole proscess for the fitting takes some time and is pretty impressive. All that to say I picked up my new gear yesterday and hit the slpes down the road at Pine Knob.. Perfect fit and form... I am back in the saddle! Thank you!
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January 2022 by Leland Babitch
We purchased new skis from this shop. They were good during the sales process, helping my son get into his first pair of race skis. However, after the sale, communication from the shop was terrible. We never got a call that his skis were ready or that his ordered items came in. Further, we dropped off an old set of skis so that they could be adjusted to fit his new boots, and they failed to complete the adjustments and tuning for more than a month (and 14 days past the time they promised). I called them on at least five occasions and never received a call back. Eventually, my son just picked up his old skis in frustration and will try to use them despite the lack of sharpening, tuning, waxing and adjustment.
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January 2022 by Joshua Terryah
Very nice people to do business with. EJ and Bob are both very knowledgeable and happy to help. I went into the shop looking for new ski boot. They were able to get me into a new Fisher boot that was custom molded to my feet. These boots are by far the most comfortable boots I have ever owned. Thank you for your help guys!
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January 2022 by Tom Pierce
Called them up to get some late season xc skis for my wife. They were very helpful and we drove 1 1/2 hours to get there. When we arrived the skis had been put aside and he already had the boots waiting and they got perfectly! I can't say enough good things about this place!
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December 2021 by Leland B.
We purchased new skis from this shop. They were good during the sales process, helping my son get into his first pair of race skis. However, after the sale, communication from the shop was terrible. We never got a call that his skis were ready or that his ordered items came in. Further, we dropped off an old set of skis so that they could be adjusted to fit his new boots, and they failed to complete the adjustments and tuning for more than a month (and 14 days past the time they promised). I called them on at least five occasions and never received a call back. Eventually, my son just picked up his old skis in frustration and will try to use them despite the lack of sharpening, tuning, waxing and adjustment.
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November 2021 by Carol Kolk
Great shop. Super helpful and courteous.
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October 2021 by Jason H.
5 years ago, Bob helped me with my first set of skis. We've in the mean time moved to Wisconsin. We come back every year just for this ski shop. I now have my wife and 5 kids (next year the 6th also) fitted through them. Amazing service, amazing knowledge. EJ helps us now. They put me as a novice in the perfect ski and now that I'm doing double blacks in CO, they put me in the perfect advanced ski. They fitted my wife perfect to her new boots/skis and helped all my kids. They know most of the resorts and are always helpful.
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January 2021 by Kelly Hyer
Phenomenal customer service. Our kids are part of the "grow with me" program where you invest in the initial equipment and each year as the kids grow, you go back for a recheck and only pay the difference if you have to upgrade. This year they only had to get new boots. Because they were the same style boots, no fee this year. Also had my new bindings mounted there and they had them done in 2 days (when they estimated 4 days). Great selection of apparel too and priced decently.
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January 2021 by Saqib Nakadar
Just bought a pair of new boots that were fit perfectly again by EJ. He is an expert fitter and a wealth of knowledge. He fit my first pair of boots about 5 years ago. I was very nervous about finding a fit like I had last time. Then, I coincidentally found him at Vertical Drop and was relieved. The shop has a great selection of gear, a simulator and great service. I really appreciated that they went the extra mile to make sure I had everything ready for my trip.
