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January 2024 by Julie Tatar
After years with American #1, I ended up going to the parnell branch and have my whole life all re-done. The Beautiful young woman who helped me was fenominal, went about and beyond of everything I needed to get done. Payed attention to YOU. what you needed. ?. I honestly do not remember her name. My short term memory is shot ?. Truly. I couldn't of asked for a better life change without her. Not saying all employees are not good. She just happened to be right there, right time and saved my day. I would love to Thank her for everything she did and I will as soon as my son drives me back there. American #1, you have awesome Employees. Take good care of them ❤️. They are WORTH IT. THANK YOU, JULIE TATAR ?
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December 2023 by Aj Switz
Angie the head manager went out of her way to get me the help I needed when I was in a pinch she knew what to do and was kind and caring if you need any help ask her and I’m sure she will do the best she can
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December 2023 by Devon DeKett
Great communication and very easy to work with! Not to mention had the best auto loan rate I found!
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November 2023 by Kelly
I had my wallet stolen and American 1 was able to lock my card within 24 hrs. I went to my local branch the next day. They were very sympathetic and worked very quickly to get my new account set up.
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October 2023 by Jenna Tousley
Very professional and lovely staff to work with; every time.We had some confusion about our accounts and today when I stopped at the drive through, the girl was able to help me right then. I left with everything straightened out and even an additional account added that we needed.We made the switch to American 1 about a year ago, and have been completely satisfied since.
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September 2023 by Jenna Maske
This credit union is always super helpful and efficient with service! I will always be a member at American One Credit Union! The staff are very friendly too! This bank feels welcoming.
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September 2023 by Carole
The process was amazing and the personnel were extremely polite and helpful, in spite of the fact that they must be terribly busy. They explained everything and we finished quickly. 8
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August 2023 by Chelsea Jordon
I originally gave 5 stars when I was opening a account but then right at the end told me I was denied a checking account and krisann wouldn’t tell me why! Literally 2 hours later I opened a checking account and flagstar and deposited $6400… so thanks krisann for pointing me in the right direction! I wouldn’t recommend American 1 to anyone and this was my first choice when opening a new account up.
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August 2023 by Heather Wright
My moms bank account is here, she passed away and they won’t let me see or receive her funds because one of the forms I had has her maiden name on it. I had to drive an hour to get her to be told I can’t even close her account and am told I’m not privy to the account information. I’m her daughter and listed as a beneficiary on her account. Really not happy as this is already hard to deal with!!
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August 2023 by April Lynn Carter
Thank you so much to Kristy in the loan department for helping me with all my paperwork and helping me get my loan set up. I appreciate everything you've helped me with. thank you so much! You're a rockstar!
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August 2023 by Mike Newman
I was actually surprised that American one gave me a loan for the amount I was asking for the customer service was above and beyond the call of duty I appreciate all that American one has done for me and making my life financially a lot easier to deal with
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July 2023 by Mike Lovering
Amazing compassion and consideration with quick response times and make you feel good like everything was accomplished. I wish all banks & credit unions was as amazing as American 1.
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July 2023 by Cheri Chene
I’ve been with American One for 13 years quite a few auto loans through them, I started out there through Premier finance, which switched over to American One they have been very good and very quick. Kristy R was very helpful took care of me if I need anything else I will definitely have her help me I would like to ask them if they would open up another branch over here in the Oakland or Macomb County area. It would be nice to do business with them in person was always a good experience.?
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July 2023 by Paige Hepworth
We are so happy with the Parnell branch! They have been wonderful since we opened our account there. Kristy made this loan so easy and painless! Thanks so much to A1CU!!!
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July 2023 by Michael Davis
Misty was wonderful. She is very courteous and helpful. She also has a great sense of humor. She made the entire interaction a great experience
