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March 2023 by Deb Lafond
John is a great salesperson. He has a great attitude. He was great for my first experience of buying my first car. If your looking to get a new car I recommend going to him.
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April 2022 by A M
I got to experience my first LEMON purchase from this dealership.In February, I bought a Ford Focus (stay far away from these cars!) which I was only able to drive for approximately 3 days before I had to give it up and demand my money back. It would work, then it wouldn’t start. Then it would work, and then it would not start. Each time it did this, I had to take it in for repairs at Avenue Auto (the Auto Merchants’ twin company). For weeks, it was out for repairs, until finally the mechanic shipped the car to the Ford garage to see if they could fix it. In the meantime, I was given a loaner car from Auto Merchants.The loaner car also had something wrong with it. I got stranded at night by myself because I didn’t think that this car would also be a lemon. But nevertheless, it was. I had to carefully get it back to the lot by shifting gears. Very scary experience as a woman!When I returned this loaner, I did not het another one. Instead, I was offered a different car in exchange for the Ford, because apparently at this point, I was not getting the Ford back. I declined, and asked for my money back.I am rating 2-stars because I do believe that the workers truly wanted to make things right. However, the quality of their cars are horrible. Perhaps they need a new mechanic to service their vehicles?
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May 2021 by Walter Shad
Friendly staff.
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January 2021 by johnathon mcgowan
They will seem like they are trying to help you then put you in a vehicle priced at twice the value of its worth and will have nothing but problems with it.... Reminds me of a place on the east side of michigan ave. Welcome to jackson
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December 2020 by Steven Gruber
Brian and Emily were great to deal with.
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October 2020 by Jasen Satterelli
Very good 100# happy Steven put me in the Best car l have ever had
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February 2020 by Anonguy Oner
Mark was rude and arrogant. Uses language that is unbecoming of someone working in sales. Refused to provide information about the vehicle history. He was not upfront about whether any ODBC diagnostics codes had been cleared without doing the required repairs/maintenance. Worst used car dealer.
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October 2019 by David Signor
They are very nice.i enjoyed getting my car from Auto Merchant's.got a nice car at a great deal.thanks Auto Merchant's.if you want to be treated right when looking for a car or truck or suv.go to Auto Merchant's.have a great day.
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August 2019 by Michael Horton
Very helpful
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June 2019 by Cody Brown
Very professional and Nice
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Flood cars made a mistake of buying one they could care less I'll never buy or recommend anyone to buy from this place 👎👎
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December 2018 by Clay Orourke
DONT BUY HERE! SHADY CARS AND GARBAGE WARRANTY! SPEND THE EXTRA MONEY YOUR GOING TO END UP SPENDING ON VEHICLE REPAIRS FROM THE CARS HERE AND JUST GET A CAR FROM A REPUTABLE DEALER WHO CAN REALLY CHECK YOUR VEHICLE OUT TOP TO BOTTOM.
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September 2018 by Tristen A.
Owner is a really friendly guy, and they have a fairly average selection with the occasional exception. They're a bit on the pricy side but I'd still check them out and see what you come across
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September 2018 by Alexis Hearron
Very nice and polite. I really enjoyed my experience.
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September 2018 by Thomas Ramundo
Buy here? Never again. Never. Never. Never. Never. What's more, the warranty they sold me for 1300 bucks is nearly worthless (and if you buy here you'll need a warranty!). My garage told me the GWC Warranty Corp was the worst they've ever worked with.