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February 2024 by Patty Simpson
Love big lots have for many years
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February 2024 by Yvonne Simpson
I was able to find what I was looking for...it's movie night!.... The only thing that really gets under my skin is the shrinkflation!.….the prices are outrageous!
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January 2024 by Anna Tyra
Needs more organization skills lol and v
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November 2023 by encarna peach
Great place to shop, and very good prices. I personally like it love ??
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September 2023 by Linda Dorr-Inman
Took my elderly momma to big lots in Jackson mi. Carrie (sp?) Was so rude! There was no one in line when we got to the cash register she told my poor disabled, can walk but very slowly and painfully mom that she has to go all around the counter to go thru their black tape indicating where to stand in line. That, I could understand IF there was a line. So disappointed in your customer service. I can only hope that this "Carii" gets some training on how NOT to treat people. We will go elsewhere.Thank you for your time and consideration,Linda
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July 2023 by Jonathan
Yesterday was my first experience at a Big Lots and I was surprised by the vast selection of products they sell. Barb at the cash register was so very kind. A young man working found a purchased doormat that was left in a cart and returned it inside hopefully for the customer who left it to return and claim it. The right, and a generous, thing to do.The store is a little dirty in appearance, not sure that things are actually dirty but the place could use some fresh paint and a wax of the floors. Otherwise I think I would return to Big Lots if looking for odd and ends for my house as they offer some products for a good cost.Don’t forget to sign up for the BIG Rewards program!!!
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July 2023 by Kal Lindstrom
I'm crazy bout Big Lots in Jackson. It always has just the right odd thing I need. Today was a dishwashing tub and a toaster oven. Best deals on both. Washed dishes and used my new toaster oven today- Yeah! Staff is always friendly and helpful. Had a good chat with one gentleman who was assembling a chair. He was patient and told me where to find what I needed. Thanks, I will be back.-Kal
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July 2023 by M Rech
They actually have a lot of nice affordable things.
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May 2023 by Maddelynn Gordon
Horrible customer service do not ever buy anything from this big lots especially online. They have horrible staff and even worse they do not care at all. I would put Zero stars if I could.
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May 2023 by Chelsie DeLong
One of the dirtiest stores I’ve been to in a long time. I don’t know how corporate allows this store to stay open.
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May 2023 by Jay Tee
This place is awful. My wife and I purchased two recliners here in October, the sales lady told us they would be ready when we returned the next day with a truck to pick them up ( no they don't provide delivery). First off they gave us the wrong chairs. Then when we called and told them the mistake they made, they were extremely rude about having us return them so we could get the correct chairs we purchased. We had to rent a U haul van and were never reimbursed for their mistake. We had the chairs until December before the recline handle snapped in two and stopped working on one chair. Same thing happened to the second chair in April. 400 plus dollars for all that not including the price of having to rent a van to return the mistake chairs given to us on accident. Save yourself the trouble and pay the extra money to buy from a real furniture store.
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April 2023 by Stephanie Wineland
Went in to purchase a bed. Asked the floor associate (didn’t get her name) for some assistance. She walked over and said do you want this(pointing at the bed) and we asked yeah we just have some questions. She was annoyed to be helping us and it was very noticeable. We ask about the leasing program and do we need to fill anything out. She tells us no and says meet her up front and walked away. We stopped to look at a recliner on our way up front. Decided to get a recliner as well. So when we were up at the front we said we were interested in a recliner as well. She says to us very rudely, do you want the bed or the recliner? She didn’t want to help with any of the purchase. She threw her hands up and when I said “both”and she mimicked me! She acted like this in front of the cashier and assistant store manager. I complained right then how rude she was. We finally got help from the cashier on the leasing information and the manager gave us 10% off of purchase and said he would have a talk with her. It was a terrible experience shopping at this store and I will not return. Sad that customer service has went so downhill.
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April 2023 by Rob Howe
Cheap stuff when you don't want to go to Meijer and deal with the crowds.
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April 2023 by Nelson “Nelly” Shong
If you haven't been in a while, check it out.
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March 2023 by Jessica Sayre
The staff were not helpful, no one said hello or asked if there was anything that they could do to help me find what i needed. The bathroom was disgraceful, and very unsanitary. I took photos showed it to the manager and she acted as though it wasn't important to deal with. (Stated a work order is in!) I stated for hygienic and safetypurposes that it should be completely closed down until it can be cleaned and the toilets fixed. That's unsanitary! I told her corporate will know about this! (She shrugged her shoulders.)
