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December 2023 by Jeromy
Pretty cool place. It's got great food, and the staff are pretty chill as well. Definitely recommend the "cookie" drink, it's very good!
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December 2023 by Joseph A.
Great service, people were very nice. The place was very clean! Coffee was served to my taste.
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December 2023 by Kathy Samons
Love there
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November 2023 by Pam Schuster
My only real complaint is that I can order the same thing at any of the Bigby places here in town and the price can be different at each one. I can understand possibly being different state to state but these are all in the same city and can vary by $2 for same drink. Frustrating.
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October 2023 by Justina Jackson
Friendly staff and great coffee! They also have a delicious boba drink!!
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September 2023 by Guy Emberton
Love there coffee Carmel and apple
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July 2023 by Octavia Myer
Their customer service is trash. Let's start with I was polite. I let the girl on the speaker I was far away when she greeted me. She said she would get back to me. I was okay with that. Then she takes my first drink order. She waits about 30 seconds says they don't have oat milk (that's okay substitutions aren't the end of the world as you'll see this was not the problem) replaced it with almond milk. She asks if I want anything else, yes hun I have 3 more drinks. Give the second order. She says no salted Carmel. Okay. A plain Carmel mocha sweet foam cold brew would work, she ignores the mocha. Repeatedly. So I keep saying caramel mocha about three times. She is getting frustrated with me (???!!!!) at this point. And asks me what size, I have told her this three times as well and say yes LARGE. She asks me if I want anything else. (Now I'm annoyed) Yes, as I said, I have two more drinks to order. I order that, she puts it in and doesn't ask a size, and just says "anything else!?" Yes I do but I need a size on that last drink unless we are just guessing today (again, I'm annoyed now) with attitude ask what size then, I'll take a medium. And asks again if I have any more drinks. Now I'm livid. I said "yes I've told you this but never mind that's it for me". I am not being nice now. I'm angry.Get to the window and the girl cashing me out says I was rude from the start to a 16 year old blah blah blah. I said maybe you should have been a better team mate when you heard her struggling and helped her. "She's only been training 2 weeks", scusssseeeeee meeeeee. I have worked in restaurants. My training never lasted longer than a week. What are they doing that she isn't fully trained? Then the manager who looks like she is 21 at most tells me she wants me banned and there are other biggby down the road. I said "you're right, I came here because I thought it was the best biggby in Jackson. Obviously I was wrong and I won't be back."I won't. The last time I was treated like this was at a McDonald's during Covid, and I don't go to that location. When management is poor so is the store. Period. I won't be back and I home no one else goes there. The one in spring arbor will get my money from now on. To the owners: fire your manager she obviously doesn't know how to train or talk to her customers.
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July 2023 by Octavia M.
Their customer service is trash. Let's start with I was polite. I let the girl on the speaker I was far away when she greeted me. She said she would get back to me. I was okay with that. Then she takes my first drink order. She waits about 30 seconds says they don't have oat milk (that's okay substitutions aren't the end of the world as you'll see this was not the problem) replaced it with almond milk. She asks if I want anything else, yes hun I have 3 more drinks. Give the second order. She says no salted Carmel. Okay. A plain Carmel mocha sweet foam cold brew would work, she ignores the mocha. Repeatedly. So I keep saying caramel mocha about three times. She is getting frustrated with me (???!!!!) at this point. And asks me what size, I have told her this three times as well and say yes LARGE. She asks me if I want anything else. (Now I'm annoyed) Yes, as I said, I have two more drinks to order. I order that, she puts it in and doesn't ask a size, and just says "anything else!?" Yes I do but I need a size on that last drink unless we are just guessing today (again, I'm annoyed now) with attitude ask what size then, I'll take a medium. And asks again if I have any more drinks. Now I'm livid. I said "yes I've told you this but never mind that's it for me". I am not being nice now. I'm angry. Get to the window and the girl cashing me out says I was rude from the start to a 16 year old blah blah blah. I said maybe you should have been a better team mate when you heard her struggling and helped her. "She's only been training 2 weeks", scusssseeeeee meeeeee. I have worked in restaurants. My training never lasted longer than a week. What are they doing that she isn't fully trained? Then the manager who looks like she is 21 at most tells me she wants me banned and there are other biggby down the road. I said "you're right, I came here because I thought it was the best biggby in Jackson. Obviously I was wrong and I won't be back." I won't. The last time I was treated like this was at a McDonald's during Covid, and I don't go to that location. When management is poor so is the store. Period. I won't be back and I home no one else goes there. The one in spring arbor will get my money from now on. To the owners: fire your manager she obviously doesn't know how to train or talk to her customers.
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May 2023 by Shann
We had a lil mix up with our drinks but the Manager took care of us right away and was super kind throughout the situation. Even when they were communicating to the rest of the team it was calm and constructive rather than immediate criticism. Overall I was impressed, especially on such a busy day.
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April 2023 by william murphy
Only got black coffee thru the drive thru
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April 2023 by William Young
Great staff, always friendly! Wonderful service. The Sausage, egg & cheese breakfast Bragels are delicious.
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March 2023 by Rob Howe
Second in " How much for a cup of coffee!?" Only to Starbucks. Went from a small somewhat local chain to franchise. Painfully obvious.
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March 2023 by Andi W
the staff here are fantastic, and always so friendly and helpful
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March 2023 by Jon Manthei
Staff was super nice!! Saturday afternoon 2/4/23
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September 2022 by Vanessa Ramos
My new favorite Biggby. I drive 9 minutes to this Biggby versus 3 minutes to another biggby down the road from me due to the fact they are rude and inconsistent. It’s worth the drive for me to come to this biggby! All the baristas are always super kind and make your drink correctly and filled all the way up. Good job!
