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June 2025 by Sue Messner
I was helped by Conner at the Parnall Rd. Branch today and he was very helpful and got done what I needed.
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June 2025 by Trey Howland
It's always quick and convenient regardless of the time of day and whether you go inside or use the drive thru. Not a complaint here
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June 2025 by Casey Warren
The people are great and so are the interest rates. I would recommend true community to absolutely anyone.
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May 2025 by Karen Morgan
Always knowledgeable and friendly.
Connor C helped us today.
Friendly and professional
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May 2025 by Derrick Haywood
Been with them for years back when they were CP Federal Credit Union and have never had a bad experience with them. Truly treat their members well!
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May 2025 by Ron Rowley
Very good people to deal with. 👍
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April 2025 by Kathy James
Worst experience with a financial institution in my life. Watch your interest charges closely.
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May 2024 by Jake Kitley
Staff was quick and very kind. Appreciated it.
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April 2024 by Georgia Sumkowski
You have a great team at the Parnall branch
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March 2024 by Devin H
Rarely do I take time out of my day to leave a review regardless of how bad the service was… But this place is horrible!! I walked in and was half a$$ed greeted by a girl. I had scheduled an appointment to come in and apply for an auto loan which I’ve done several times and know the process very well. The lady tells me I have to apply online they no longer have loan officers you can speak with, this is the new process at all the branches. So I leave, call the next location where they tell me the exact opposite and assured me there are still loan officers you can speak with and get approved or denied on the spot. Horrible service, waste of time, don’t know their jobs. ?
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February 2024 by LAETH08
The new drive thru atms are fine, as long as your card can be read by them. Cp's chips on their cards don't work half the time you use them and their own atms at their bank don't read them. There was a line inside the bank because no one wanted to use the atms in the drive thru. I waited only like 10 mins just to despoist some money because the at wouldn't read my chip on my debit card so it wasn't too bad.
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February 2024 by Mara Heiney
As bad as a Federal Bank. If you're looking for clear communication, and a place that has people who actually care about you as an individual, sign up somewhere else.
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December 2023 by Carlyle Jackson
Filing a complaint with the Better Business BureauI got scammed and had to dispute the charges on my accountThe young lady I spoke to let me know that there would be 7 to 10 business days until I receive my funds back in my In my account and my Replacement card This happened November 6th It is currently the 27th of November and I have yet to receive anythingThis is a huge inconvenience to me because now I have to figure out how I’m going to pay my rent on timeI cannot wait to close my account
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October 2021 by Google user
Edit: Had to change. I can't say that it's this branch in particular because I have no idea where these people are that I've been talking to about a loan. It seems like since they've merged, their customer service has gone right down the drain. It has been nearly 2 weeks trying to get answers regarding this loan, 3 days since my last question and still no response. My other 2 loans through them (when they were still CP) took one day and I was driving the vehicle that day! I have no choice now but to go elsewhere and will be looking to refinance my existing loan through someone else.
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September 2021 by TERESA Kik
Worst bank ever since switching from CP. Very poor customer service.
