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June 2023 by kingbeardog
Very helpful and figures out hardware you need. If they dont have it they can order it.
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April 2023 by Roy Flaugher
Very helpful associates, highly recommend but not open for general public sales.
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January 2021 by Robert Sloan
Used Fastenal 3PL service for the first time from Texas to Jackson. Pallet shipped fairly quickly at a very good price. Communication from the Jackson store was great. It also allowed me to see what they offer in the retail store and I will go back again for other needs.
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January 2020 by John DeClute
Try to order things and they never show. Always blaming drivers for stuff not showing up. Don't care about the reason just need my parts when I order them.
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January 2020 by Lindsay Noll
Great customer service! Lacey is a great asset to the Fastenal team!
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January 2020 by Jessica Wade
Excellent customer service!
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January 2019 by Jack Hitt
Needed a bearing. Found what I needed on Fastenal's website but had to order a quantity of 10 for around $60. I only wanted 1 so I stopped in to the store. Guy looked it up and told me that it was a special bearing and he only showed 20 at all the locations "worldwide." Then mentioned "he would get it if he could but he couldn't." No explanation of why he couldn't get it. Seems to me if a different location has it, then a phone call should be able to get it sent to Jackson. Probably just didn't want to deal with it for a $6 bearing. News flash, it's not that specialized of a bearing. I could have ordered it on eBay or Amazon no problem, I just hoped I could pick one up that day. I'll stop by Power Drive Systems next time, they always get me what I need, no problems, no excuses.
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January 2019 by Josh Bayes
These guys are thiefs quoted me a price of 175.00 and when I didn't pick the pieces up immediately they charged me 386.00 basically stole from me. Beware the will scam you!!