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April 2023 by Baby Boomer
The people at this branch do not know what they are doing. Very poor customer service. Not properly trained. Same when you call into customer service. Lots of mistakes. Will be looking elsewhere to do my banking in the future.
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November 2022 by Beth Chavez
Terrible customer service at this branch! I will not visit this branch ever again.
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September 2022 by Marilyn Smith
Always great service at the Brown Street location. Everyone is always friendly and courteous!
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October 2021 by Chris Cates
Great, friendly, and helped occupy the kids while my wife and I opened up our savings account
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July 2021 by Jim Pewsey
Opening a business checking account was made simple, quick and friendly with Erin at the Brown st Branch in Jackson, Mi. Even followed up by phone a week later. Great person and bank to deal with.
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January 2020 by jns m
Great bank and employees, no long lines. Enjoy banking at this branch, you can get in and out easily without much traffic.
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January 2020 by Trent G.
They have claimed the last two months of my mortgage payments have not gone through, but I look on my recent activity for my account and shows the payments went through and are out of my bank account. Now they sent the delinquency to my credit report when in fact I have actually made 5 mortgage payments in 3 months. This is the worst company ever and selling mortgages should not be legal. I would have never chosen to do business with a company like this, but ended up here after my first mortgage company sold them the loan.
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December 2018 by Bill K
constantly changing staff from tellers to managers - no longer a bank that knows your name.... Mistakes are common place
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November 2018 by Trussa Stanton
I I've been with them sinces I was 14
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September 2017 by Tj Taylor
Great efficient friendly staff. Keep up the great work!
