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March 2023 by Killian Blehm
EDIT: the response given by the company is a generic one they seem to be giving everyone to save face. No general manager has been in contact with me at this point in time. Boo.My car was supposed to be returned almost a week ago but additional damages were found. Fair. I understand that. Multiple times now I’ve been told my car will be done tomorrow, and then tomorrow comes and it’s in the same state it was in the day before. I didn’t rush anyone, you guys said my car would be done “tomorrow” on your own and can’t keep your deadlines. So yesterday I call since the last response I received was Monday, when you said you were getting the glass installed and it was then going to clean up, but when I called yesterday, you told me the glass department “never got the invoice”. So you let my car sit for two days without responding to me and making me think it was essentially done and in clean up, and I had to last minute cancel an important doctor appointment because I couldn’t get a straight answer until calling. I don’t care about the time it takes, just stop lying and saying tomorrow when I didn’t even rush you and you’re not even trying to keep that deadline, you’re just letting it sit.Services: Painting
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March 2023 by Jane Greer
Very nice people. They had my car done two day's early.
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January 2023 by Will
This was not a good experience at all. Needed some paint bubble repaired on my vehicle. An appointment was set up through my dealership. I dropped my vehicle the night before. Went all day Monday and never heard from Gerber. I called in Tuesday morning, and as I had wondered, my vehicle had not even been started. The receptionist said there was not a verified payment, and I needed to talk to my dealership. The dealership had the payment arranged by 10am. That person did not relay the information, and therefor, my vehicle sat yet again for another day. No communication on Wednesday. Called to check Thursday, and they said it still was not ready. Finally that Friday, I showed up. They had it in the back still, and were "polishing it up" I dropped my vehicle off clean, inside and out, yet for some reason it went into their wash bay two different times. As for getting home with it finally, it looks like it had scratches all over the entire hood, the only panel that was supposed to be getting repainted. The decal was put on completely crooked, and not spaced correctly. I also had to go back, and request the weather stripping for under the hood, as that had not been put back on. Five days, and only had to be fixed in two spots on the hood. What a terrible experience with what should be a nationally known chain for paint and collision repair.Service: Painting
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January 2023 by David Lemmon
They did a great job each time I've used them. Yes, unfortunately, I've had to use them more than once. Always on time or better!
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December 2022 by Melisa Stewart
Absolutly love the job these guys did. The 2 guys that I delt with there were amazing! Will be bringing my truck back for any repairs after this!Services: General repairs & maintenance
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July 2022 by WillnMandey Sauer
The front of my truck looks brand new! Great job y'all. The only reason it's 4 and not 5 is the crazy amount of pine sap on the windshield. It wasn't there the last time I saw my truck and I have a loooong drive home looking through and around it.
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May 2022 by kim smith
Had to have my car hood repainted after getting scratches from Oasis Car Wash. Great business to work with! They keep you updated during repairs and do great work!Will use them for any future needs!Service: Painting
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January 2022 by Anthony Ames
Gerber did a steller job on my vehicle! Especially the porter's, my car looked show room ready by time they were done!Service: General repairs & maintenance
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October 2021 by Naomi Rowesanders
I will never deal with this company in Jackson ever again.. they are rude, I should say Steve is , Steve in my opinion believes he can speak to others however and they should like it, and he has no disregard as to what a person may have gone through to end up at Gerber to begin with, zero customer service skills. If my vehicle had not been deemed totaled it would have been moved to another collision shop for repair, to just not have to deal with him..
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October 2021 by Amy
Very friendly and competent staff. They had our car done early. Kept us updated along the way. I will use them again is needed.
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September 2021 by Mandey Sauer
The front of my truck looks brand new! Great job y'all. The only reason it's 4 and not 5 is the crazy amount of pine sap on the windshield. It wasn't there the last time I saw my truck and I have a loooong drive home looking through and around it.
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August 2021 by Adam Cones
These guys did a great job on collision damage to my vehicle. They even detailed the interior and washed the exterior. They quoted 7 days to do the repairs and were done in 3 days. Highly satisfied. Would definitely use them again.Services: General repairs & maintenance
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July 2021 by Jacob Wiel
Had a rough time with my insurance but they were able to help me through it and get my car in.
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July 2021 by B Hill
They do mobile glass replacement and can't service/replace the glass on a vehicle less than 10 miles from there location.
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July 2020 by Kathleen Bruhn
I had some minor issues with a job that was done to my car. Gerber had me bring it back in and took care of the problem. Thank you
