-
March 2024 by Nick McClure
I have had the best experience thus far with KAY. Erica has went above and beyond to make sure that things have been smooth and pleasant. If you want the best customer service and care, I recommend Erica!
-
March 2024 by Elizabeth Helton
I have been purchasing from Kay Jewelers in Jackson for years. Erica the store manager is phenomenal. She is extremely personable and really gets to know her customers so she can give them top notch service.All of the pieces I have purchased from earrings to rings have been very good quality. The warranty is a must for cleaning, sizing, and repairs.Go see Erica and her team today at their beautiful new store!!!
-
March 2024 by Timothy Ries
Find Masen when you’re there! Super friendly and very knowledgeable.
-
March 2024 by Robert Baldridge
Great staff vary helpful
-
December 2023 by Kathy Alexis
Derrick was very patient and helpful, with a warm personality.
-
September 2023 by Olivia Hollow
I have received nothing, but great service at Kay’s. I have gotten each of my daughter’s stackable rings over the course of seven years, and have never been disappointed. Erica is simply the best ;)
-
September 2023 by Ann Fauver
The Staff here at Kate Jewelr's are excellent at what they know about diamond wedding set's , Thank You Kay Jeweler's?????????????????
-
May 2023 by Stacy Martinez
We have been going to Kay jewelers for years. Erica the manager is the best she’s very helpful and always try's to get us the best price. She goes above and beyond for her customers.
-
April 2023 by LISA G.
I have been a loyal member of the Kay Jewelry family for about 20 years. Kay’s is the perfect place to find beautiful & affordable quality jewelry. Erica, the manager at the Jackson location, is and has always been a pleasure to work with. Erica’s exquisite knowledge and experience with jewelry sales is remarkable. When I shop with Erica she treats me like family very professional, patient, kind and considerate, good listener to the wants and wishes of the client, eager to help in any way needed by answering unlimited question with an awesome attitude and always flawless email & telephone communications concerning special events, up coming sales, repairs, orders or refunds. If you are in the area of Jackson MI I definitely recommend stopping by the Westwood Mall and ask forManager Erica you won’t be disappointed you will be glad you did.Sincerely Alesha Gibson
-
March 2023 by ALESHA GIBSON
I have been a loyal member of the Kay Jewelry family for about 20 years. Kay’s is the perfect place to find beautiful & affordable quality jewelry. Erica, the manager at the Jackson location, is and has always been a pleasure to work with. Erica’s exquisite knowledge and experience with jewelry sales is remarkable. When I shop with Erica she treats me like family very professional, patient, kind and considerate, good listener to the wants and wishes of the client, eager to help in any way needed by answering unlimited question with an awesome attitude and always flawless email & telephone communications concerning special events, up coming sales, repairs, orders or refunds. If you are in the area of Jackson MI I definitely recommend stopping by the Westwood Mall and ask forManager Erica you won’t be disappointed you will be glad you did.Sincerely Alesha Gibson
-
January 2023 by Daniel Hooven (Hooveycraft)
Kay's is similar to other Jewelry stores. Just kinda been going because we bought our wedding rings.
-
September 2022 by Brooke U.
SHOULD HAVE WENT TO JARED!!!!Went into the store, purchased our weeding rings together. They ordered my fiancés ring, called us weeks later to come get it. 4...only 4 days later he noticed they had refunded him the money from his ring. I called and they said we had to repurchase the ring?! WHAT? We already paid for it. They told us they would hold it up to 10 months (which obviously we didn't need that much time, but we do love an hour away so a couple days was necessary) but we were lied to? We already paid for the ring and they put it back on the shelf!!! This place needs to work on communication with policies. We will never be returning to another Kay jeweler ever again. Thanks for making my wedding day more stressful than it needed to be!!!!
-
June 2022 by Monyet
Didn't have anything necklace shorter that 16 inches.
-
February 2022 by Jay Jones
Decent selection, good customer service. Nice polite and respectful employees. Financing and credit options available.
-
February 2022 by Diane Fritzen
Always helpful and pleasant. Always enjoy looking at there jelery