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March 2024 by Jean L.
so I was shopping on the Thursday before Easter, and omg the store was sooo busy. The digital coupon thing is a joke - of course I was wanting to use the digital coupons to save money. Only some of the tags would actually bring you to the item to clip the coupon, others all it would do is bring up a looooong list of items to go thru to find the right item. I finally just gave up and headed to the checkout. i was the eleventh person in line, that is how crowded it was! i scrolled on my phone as I waited. And waited. finally Iwas second in line. The head cashier or whatever title she has, came to me a d said the cashier was on overtime and she needed to let him go. She then said you may go down to lane 11 or 12. BOTH of those lanes had lines going down the aisle. After already waiting twenty minutes, she now wants me to get in line again?!!! oh hell no! I left my cart and told the head cashier she now had a cartful of groceries to put away and walked out of the store. I will never shop at Kroger again. Heck, Walmart doesnt even give THAT kind of service, they send you to a register opening up. Geez Kroger, I'm greatly disappointed in your service...
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December 2023 by Michele K.
The women that work there in pharmacy, are snotty and rude. None of them ever smile when they wait on you. Also they dont care to fill my prescriptions until late at night. I take care of my mother and cannot leave her by herself for very long, and i need to be home once its dark out. Thinking of switching pharmacies.
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November 2023 by Christie P.
I just went to kroger to take back bottles and do some shopping and was disrespected a few times. For people cutting us off not allowing us our place in line. I called and talked to management and they said they can't do anything if they weren't aware. I said u had 5 people right there walking around and someone was cleaning a machine. But ok guess I'll be taking my business somewhere else. This place has gone downhill so bad. Even an older gentleman said that this is a ongoing problem. It's happened to him a few times. And they didn't do anything for him either. So just be aware. Now if I would have tripped then I would have been banned from there. They don't wanna have respect for customers or value our money. That's fine. I'll take my money elsewhere.
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October 2023 by B W.
They do a lot of bait and switch. It's happened more than once. Put pricing on a row of product but it's not that product that's on sale, very deceiving. And the knucklehead who has yarn in his hair should not be working with the public
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August 2023 by H. J. H.
Instacart and Kroger Jackson Michigan. Don't bother! I try to ordering from instacart through the Kroger app. I was told that my order would arrive by 8:00 p.m. on Friday night. Then I received a message that said that my order wouldn't arrive until 11 p.m. and then after waiting up until almost 12:00 I received a message that my order wouldn't arrive until the following day between 8 and 12. So I waited and at 12:00 I tried calling the Jackson Kroger store. The manager there couldn't wait to tell me that they had no responsibility for instacart whatsoever. If I had a complaint I should call the 1-800 Kroger number. So I did and I waited and I waited and then when someone answered and I gave them my complaint they asked me to wait on the line. Until of course more than 15 minutes later I was disconnected. I don't know anything about Kroger but I do know one thing I'm going to do my shopping somewhere else. Some other place can take the $800 a month that I've been spending. Instacart... Don't bother! No responsibility equals no customer.
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July 2023 by Richard B.
I have to admit it was my fault for going to Kroger's to pick-up a late dinner near closing time. But man was the front staff sure rude about it. I ended up leaving the food I had pick-out. I'm sure other food store staff can be just as rude, but since these other stores have lower prices, I will take my $400 month food budget and spend the majority of it with them. I will still come to Kroger's because they have nice variety, but instead spending the majority of my food budget at Kroger's. I will just buy what I cannot get anywhere else. Rick B.
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July 2023 by Rachael Reed
COMPLETELY disappointed. I ordered a cake for my daughter's graduation party, and they did not design the cake the way I asked or anywhere near the way the picture was supposed to be. I wanted the cake to be like the picture on the right, with the words rounded in each corner above and below the picture, with the grad cap and diploma in opposite corners, the picture on the Left (missing cap and diploma because my daughter had already taken them off) is what I received. PITIFUL! I paid $42.00 for this? I WILL NOT make the mistake of ordering a cake from Kroger Bakery again. RIDICULOUS PRICE FOR THIS HUGE OF A MISTAKE!
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July 2023 by Glenn M.
Very small,out of produce,no carts,long lines,no baggers. Talked to manger,just gave excuses,no resolutions. Will not shop there again..
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May 2023 by Daniel R.
There customer service is aweful. They will issue cashiers checks and then not cash them at their own convience. If they want to be in the banking service they should honor there own checks!!! For 10 months they have cashed the exact same checks issued to me from a tentant and then today the lazy horrible service people decided they couldnt do it. They lied to me, even when i knew they have too. So now i will have to let the government explain to them how issuing checks and them having to cash them works. I will never spend another dollar with them again!!! They are uneducated jerks!!! I hope they keep losing customers who literially spend a grand month there. Its a horrible business.
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April 2022 by Courtney K.
Pharmacy can't even stay open during regular business hours. It's sad & needs to close
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January 2022 by Moira M.
If you need cheap prescriptions, Kroger Pharmacy is hard to beat! They almost always have the lowest prices. This one is great because it will take you no time to drop off or pick up your prescriptions because they're really fast here. The people behind the counter are really friendly and kind. I had particularly difficult insurance and it took the woman behind the counter very little time to look it up and apply it. Overall a great place!
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December 2021 by Miriam Boyce
Worst. Curbside. Pickup. Ever. There's been rude af employees who brought out the wrong items (not approved subbed items either) then had the audacity to tell me they couldn't take the items back because they'd already cashed me out and that I'd have to go to the Customer Service desk for a refund... If I had wanted to go inside the store in the first place, I wouldn't have placed a curbside pick up order. There's been a time when they completely forgot to give me $20 worth of items then implied that I was lying about the missing items... I believe in giving 2nd and even 3rd chances well, tonight was strike 3. I'm done! They texted me 30 minutes before my pickup appointment to remind me I had to pickup groceries and to check-in when I arrive. Great! Love reminders! But 5 minutes before I pulled into the parking lot after a 30 min drive from Brooklyn, I heard my phone ding. Once parked, I read the text from them that they were pushing back my pickup time another hour... I dont live down the street and I'm not waiting 1 hour in the parking lot with a baby. Thanks for the last minute notice!
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January 2021 by Christian T.
Terrible just terrible especially in guest care and money services. They take their sweet time like they are not busy. Even if the line is huge, they're working like its not busy.
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October 2020 by Susan Shore
A few days ago I was in the store and there was no enforcement of face coverings. Tonight, I went back in because I had a five dollar coupon that was going to expire. This is no exaggeration, close to 25% of the people in the store were without any type face covering. I have been a nurse for 43 years and am pretty astute in identifying individuals with respiratory issues. I feel confident in saying that the majority of this 25% did not demonstrate difficulty with breathing. I think this is a travesty that the business does not feel obligated to protect all of its customers rights!
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July 2020 by Christina Reiman
The cashier didn’t have her mask over her nose, the shelves needed stocked, and the “guard” at the exit Wasn’t wearing his mask on his face.
