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March 2024 by Lauri Rowley
Always fun to see all they sell. Flowers , food , furniture pet supply and paint section, appliances
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February 2024 by Charles Skeels
Just like all three other menards clean and nice everything you could want for a house
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January 2024 by Kevin Krieg
Needed cabinets for two different areas of our home went to kitchen cabinet department and dealt with Penny, What A JOKE if she is all you have to offer there will be many others like myself shopping elsewhere. Have purchased many cabinet from this store without an issue, Never Again. If you need one cabinet you may fine if you need more than one, save yourself time.
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December 2023 by Majid Aalizadeh
Helpful, nice and hardworking staff. Good qualities and prices. Very organized.
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October 2023 by Kyle Krauss
Aaron helped me in door department let me say this guy is the best very helpful in all categories and very nice all around give him a raise Menards!!! Or some job security because you got a great worker!!!
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October 2023 by Michael Townsend
Busy location. Customer service was a bit spotty. Some really great standout people, and others were grumpy and rude. Difficult to ask questions when CSRs are rude or on their phones. Found what I needed by myself.
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October 2023 by Susan James
Needed to exchange a product, return was easy. Checkout was a few minutes. (on a Thursday @ 4:15 pm)
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July 2023 by Joshua Begarowicz
They were out of the deck boards I needed 5/4×12 foot deck boards unfortunately I drove 45 minutes to find this out. Normally I wouldn't be to frustrated but the gentleman at the counter took 15 minutes to help out then was rude no acknowledgement of the 15 min wait then bluntly said nope were out of those anything else . Lowes was able to provide everything I needed. I will say my experience at this store has always been good in the past.
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July 2023 by Rebecca Rau
Everyone at this location is always so friendly! today we got exceptional customer service from a man named Derek in the carpet section. We truly appreciated his help and going above and beyond to meet our needs!!
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July 2023 by Tim S
I hate everything about this store. Can’t find any help when you get sent outside into the abyss. The rebate system sucks. The process to purchase something outside is horrible. If you want to pick something up from out back, set aside at least two hours. You have to go out back find what you need. Then you have to walk over to the building desk. Then you have to get a slip from them, then walk back to the front of the store, pay for your item. Hope you parked near the exit side of the store. (Which is another thing that I hate, there is a designated enter and exit, more and more walking around) Anyway, then you have drive back around to the back. Wait in line with your car. Show them the slip. Then you are in, all alone. There is nobody out there to help you. No help to find or load anything. On the rare occasion you find someone out there, they are unwilling to help. I had asked a guy to just point in a general direction to help me find some landscaping blocks out back in the yard. His response was “you’re basically on your own out here” and he peeled off on his forklift. The return process is challenging as well. The receipt lookup on the computer is an absolute torture if you ever find yourself having to do that. All of their rebates and in store credits are printed on little pieces of paper. It is 2023. They pay their employees WAY TO LITTLE, so they have a constant turnover and nobody knows anything. I had to pay someone to go to the store 3 times with a dump trailer because they kept giving us the wrong material. You’re best bet anymore is to go to a mom and pop hardware or lumberyard. You may pay a little more, but you get a much better service.
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July 2023 by Noanna Kowalczyk
Me and my husband have been shopping there for years but I have sent in 3 rebates and have still not gotten them. It's been 6 months.. Don't care for the 11 percent off..
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June 2023 by Carlll
Love seeing people bring in dogs, chickens, and even a monkey into the store. They don't enforce any rules with fake service dogs barking at each other and peeing in carts. Very unsanitary.
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June 2023 by Karla Moskowitz
Frustrated with Menards in Jackson. Store manager refused to help at the best of her ability to assist us in our purchase. We wanted to touch and check stability of gazebo before purchasingMenards wouldn't allow us to climb up to see gazebo. Manager refused to walk across metal shelf to get to gazebo. We tried everything but they were not willing. Even waited excessively Long time for manager just to get ladder and get her motivated to help
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May 2023 by Albrya Walker
Most people were very kind and helpful but Jan was not she was frustrated and said a very ugly comment because she couldn’t count 1020$ ? what a joke. If she’s a manager of any sort she definitely needs to reevaluate her attitude towards shopping customers. She’s lucky it was a good day for me and I did t go off on her and embarrass her old a$$
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April 2023 by Kyrie Rule
The store seemed to have what we wanted, and the rebate we sent in and got back is a great idea, but when we ordered and set up delivery we were told it can be delivered with 48 hours. That turned out to be untrue, so we set up a delivery time for the following week, taking time off work to make sure everything went smoothly, well it did not go. 2pm, no delivery, When I called I was told it had mysteriously been canceled and noone knew why. To help resolve the situation a manager would call us later that day. By 7pm still no delivery, and no call from a manager, so i called back again, and was told essentially ( still not by a manager); sorry you're out of luck we dont know what happened, but we rescheduled your delivery for another random day (hope it works), have a good day. Absolutely ridiculous.
