Once Upon A Child is a store offering discounted, gently used children's clothes and toys. The selection is described as huge, great, and full of a wide variety of items, allowing for unique outfit choices. Many customers find the prices amazing and good, noting the ability to get many outfits and toys for a low price. The store is generally seen as very nice, organized, and clean, though the toy section is frequently noted as a mess, unorganized, and overwhelming. Staff members are mostly described as pleasant, kind, helpful, and fast at checkout, though some are noted as not approachable. Customers appreciate the service of being able to bring in old clothes to sell, though some express confusion over the process and feel the cash offers can be low. Occasional items with stains are mentioned. Overall, it is a recommended place to teach kids to shop used while promoting their individuality.