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December 2023 by Nicole Rothschild
Edit: After reading their reply and after they diagnosed another problem, I will update my review. I do still think the initial bench fee was too high when we knew what the problem was, but they did a good job and were quick to help when the battery also died.Original: The repair was done, but the cost was ridiculous, and it took too long. First, there was a 4-day wait and a $65 charge to diagnose the problem. (We could have chosen to wait 1 day, but pay $145). However, we already knew what the problem was (a broken jack for power) and told them so yet they still felt they needed to make me be without my work computer a few days before figuring out we were right and then asking us if we wanted them to order the part. Then, the part was $35. However, we found the part on Amazon for $6. The only reason we didn't fix our own problem was due to 2 screws we couldn't take off. So, now we had to pay a grossly inflated price. Finally, there was a $40 labor charge. I have no qualms about the labor or its costs. I will never go there again.
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August 2023 by Charlotte K.
I purchased a new computer a few weeks ago from this company, and was told, yes, they were short staffed, however it wold take 3-5 working days to transfer everything form my old computer to the new one. Well, over 2 weeks later, I finally received the new one. Trouble is , the tech who transfered over the data did not bother to tell me where the files are located and much of the data I need to run a business has been not transferred, or was it possibly deleted?? I am not please with this company, and would not recommend it.
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July 2023 by Patricia Timmons
We took our laptop in to because the camera quit working for Zoom meetings, etc. They fixed it while we waited in a manner of minutes. And they didn’t charge us a cent. We are so grateful for such great and professional customer service!
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March 2023 by Bill White
Being a never quit type of guy, I spend nearly 2 frustrating days attempting to get my new computer to recognize my printer. I finally broke down and called PC Solutions. They sent a very personable young man, Josh, to my office and in a matter of 15 minutes had me back up and running. I have used PC Solutions in the past with great results. Amazing company and Josh is an amazing technician!
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August 2022 by S B
PC Solutions helped me when I needed my software and computer speed looked at. They did a fantastic job, Keelan made everything work optimally!
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December 2021 by Robert Badertscher
I took my computer to PC Solutions after having being scammed, which compromised my banking activities. They promptly cleaned out any viruses which enabled me to resume my banking activities. They recommended a system backup hard drive be installed to prevent loss of data in case of future invasive activity.This backup system was installed, but not easy for me to use. They assisted me with online help, and charged for this service. When this did not fully solve the problem, I took the computer in to show me in person the necessary procedures for using the system backup. There was no charge for this later help, and the previous charge was refunded in full!I am very impressed with both the knowledge of the technicians here, and their ethical values in dealing with my computer problems.
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December 2021 by ricky wallace
I needed some computer parts called Best Buy called a few other places nobody had them nobody sold them I don't know what he sold them call PC solutions I needed stand Ops for motherboard they had them they sold them I went there they gave them to me free Real nice function guys plenty of computer parts there they do everything from repair to
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October 2021 by Rachel Sears
was wonderfull reset pass word on google crome
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July 2021 by Earl Nelson
They were very nice to work with they fixed my repairWill be returning
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June 2021 by Kitty Kisa
Professional and friendly. Very happy with how quick they were able to get my PC in.
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June 2021 by Therese Idziak
They were very helpful in answering all my questions and solved all my computer problems.
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May 2021 by Margot Gansmiller
I initially took my HP All-In-One to Best B*Y, where they said it would be done in about a week, but nine days later, they hadn't even started working on it! I needed my computer for business, so I snagged it back from them, got a refund, and took it to PC Solutions. They are very professional and friendly, fixed my computer issue right away and for WAY less than the other placed charged. I will definitely use their services in the future and I highly recommend PC Solutions!
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April 2021 by Cynthia Lapp
They made my transition from a crashed old computer to a new one easy. I took my old one in, they transferred everything over, and restored my data on my new computer. Everyone I interacted with was helpful and friendly and made what could have been an awful experience pleasant. God forbid I have another computer problem, I'll be back!
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March 2021 by Tal Rodriguez
This is a great place to bring your laptop for upgrading. They do an excellent job and the employees are very nice and knowledgeable. The prices are good and they have a quick turn around. I'm very pleased with both experiences I've had with them.
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February 2021 by Jeff Kester
They did a great job virus clean up helped me get in my computer and put in a new antivirus too. Helped with my printer at home too.Very patient with me someone who does not like computer's
