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January 2024 by LaDonna Simpson
Good, and very nice people working there.
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December 2023 by Thomas Rife
Manager and Shelly are extremely nice -- that being said -- after watching what they did to Mum's Holiday account. She opened an account with a large sum of money for Christmas just to make it easier to track. I help her check on Amazon stuff and keep track of her deliveries. In less than 45 Days they have suspended her account numerous times claiming fraud time after time when she orders online.Today, I went with her as support to let them know Amazon messed up deliveries, they owe her money and she disputed the transactions only to watch her come to tears as they accuse me of coaching her because I showed her how to dispute, just simple stuff. She is fine (in her 50s, healthy). I have my own money, everything... and they basically attacked her in a private room. I felt terrible for her. I told her just remove her money, take the loss and I will pay for any losses.I bank with Wells Fargo, JP Morgan, Bank of America, and have an old account with Capital One. NEVER have they locked my account or suspended after buying three things or accused me of fraud or not supported me in getting money back.My Mum was so upset -- DO NOT BANK HERE. PLEASE! I SWEAR YOU WILL REGRET IT!!
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December 2023 by Jonathan Dickey
I was a lifelong customer until this branch lied to me, changed my account type, and ruined my credit.
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September 2023 by Laurie Clark
Liam has great customer service skills!!! He is always pleasant and very helpful. I work in Saline and there's a PNC bank very close by where I work. I will actually wait to cash my check here in Jackson, teller in Saline doesn't treat customers right. If Liam ever applies for a promotion, he certainly deserves it. WAIT!!!! I take that back, I want him to always be my teller?
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May 2023 by Mike
So apparently one day it's okay to cash a check drawn off PNC with my temporary ID since my wallet was lost. The second time they said it's not acceptable.
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October 2022 by Sandra emond
Opened my account in July 2022 and the staff were very friendly and helpfulEvery time I go in there to do my banking they are so friendly
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September 2022 by Tiana Gillis
Extremely poor customer service. I've been trying to get ahold of someone for the last half hour of so. First time I called, a woman named Kim answered. She told me she was helping another customer, so I could either be put on hold or transferred to customer service. I said either way was fine. So, she transferred me to the automated banking system , which is absolutely useless for what I needed. I hung up, called again. Sat on hold 10 minutes, then they dropped my call. Called again, 3 minutes in they drop my call. Called again, and after another 3 or 4 minutes I gave up. I called my hometown branch in Mount Pleasant, within 20 seconds my call was answered and I was assisted.
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August 2022 by Kristina O'Byrne
Why are the people that work here so rude? This is the second time I've been in the branch since I moved down here with problem solving situations. Both times they just told me they couldn't help me, once with figuring out how I can get some change from my bank. So unhelpful, then today after I was almost all the way out dude yelled have a nice day. Clearly to be a j**** All I said was I have to find a different bank to get change from for my job..... Personally I will never bank with this bank again.
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August 2022 by Sarah Arnold
Every time I have to come in, Liam is an absolute joy to speak with. Honestly, he's the only teller I've encountered in awhile that has been SUCH a nice person.
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August 2021 by Beckstyr
Not sure why those other people had problems with the manager. Anytime I’ve had a question, he’s been pleasant to deal with. Everyone in the branch is friendly and courteous. I’ve banked with PNC for many years and have never had a problem.
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August 2021 by Alexander Daniel Russeau
Super friendly associates. Clean. Fast service
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May 2021 by Haley Schultz
Always helpful and knowledgeable staff very professional and courteous
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May 2020 by Tyler Abby
Like talking to that young teller.. Everyone there is really nice and helpful
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March 2020 by Ian Bonham
Pnc bank is ok I’ve enjoyed my time with them and the customer service is usually good. I will say one thing about a particular policy that just doesn’t sit right with me. I have my direct deposit with Pnc and deposit between 3,000 and 5,200 a month. I always pay my credit card on time but yet I can’t cash a check unless my account balance matches or exceed the check amount. I could understand if I wasn’t an account holder and was just walking in off the street trying to cash a check and I’m not speaking of a two party check or some random check. For example today I deposit a 7,000 plus dollar check and then wanted to cash my state income refund check but couldn’t do so because I only had 400.00 dollars in my account and the 7,000 dollar check hadn’t cleared yet. It’s very frustrating and absolutely ridiculous that I can’t cash a check from the state treasury it’s very demeaning to customers , this is a horrible policy and needs to be changed.
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September 2019 by Jacob Grajek
I just want to say that William helped me out tremendously on this chaotic monday morning, he was a huge help for me and my family and was very understanding about my situation and went above and beyond for me. I cannot say thank you enough to gentlemen and his great managing skills. Very friendly to myself and my two children that I had with me. I love this bank and their service that they give. Thank you again William for everything that you did.
