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March 2024 by Caroline Wilks
I am a Door dasher I waited 20 minutes for a box of pretzels . The young lady who waited on me was rude to not only me but the 3 customers that was before me and she shoved the order at me.
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February 2024 by vishnu ck
Stopped off the highway headed back to Battle Creek wanted some pretzel bites. Saw the good reviews here. We stopped and not disappointed. So fresh so hot so good. Thank you. Best I’ve tasted in a very long time. Top notch. Great job! ??
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January 2024 by dakota foote
We stoped there just for a small snack and 2 hours before they closed and we were told that they are not making any more pretzels or anything eles. They had everything cleaned and put away. They must be trying to be the next business to go out of the mall and I hope they are. after turning 3 customers away. Use to be my favorite place to go for some pretzels in jackson but they have lost my business.
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December 2023 by Tracie Molton
My Daughter went here to buy a large bucket of pretzel bites for my Birthday today. The two girls turned several customers away telling them they didn't have any pretzels. They told my Daughter the same thing, but my Daughter said she would wait. A woman was waiting for her door dash at the same time. My Daughter ended up having to wait 40 minutes, while both girls refused to answer her. The cardboard container wasn't full and costed about $20. We will go back to The Rolling Pretzel company to get our pretzels from now on. Their $8 special has about as many pretzels as we got and there is no wait.
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July 2023 by Brittany Alcock
I have worked in the Westwood mall for 4 years and I just wanted to say that Tracie is the best manager the Pretzelmaker has ever had. She always has a smile on her face. She really goes above and beyond for people. She is what keeps me coming back!
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July 2023 by Kevin “Vinny” Martinez
Awful service. Was told to wait 6 minutes for my order to cook, but they never told them about the order and had to wait 25 minutes with no input from any of the employees telling me what's going on.
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July 2023 by Joshua Begarowicz
Great place for a quick munchies and a smoothie while your shopping
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January 2023 by Kathy Hilliker
2nd time and again a 10 minute wait. no salt and only cream cheese. now the guy working is talking and not working. the girls is working but not much. do you want to stay in business... also no ice today I've have watched so many people walk awy
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December 2022 by Amiyha S.
Terrible. The employees were straight rude and very bad with there clientele. The man came out of the back and started cussing and there were little kids around. They were out of sauce and ice for the drinks. At one point the lady started yelling that they were sold out and out of pretzels. All of the employees had attitude as well. Very unfriendly people and me and family are very disappointed.
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October 2022 by Ren “Godzilla”
Staff was super polite! Amazing fresh pretzels. Cam was a sweetheart. 10/10 will visit again
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September 2022 by Jozette “Godzilla”
Staff was super polite! Amazing fresh pretzels. Cam was a sweetheart. 10/10 will visit again
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August 2022 by Karissa Letarte
The guy with the nose piercing has ZERO customer service skills. He should not be working at your establishment.
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August 2022 by Hunter Jenkins
We ordered mozzarella stuffed pretzel bites and there was no mozzarella
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July 2022 by Stacy Holdridge
Since under new management it's a much faster friendlier place and much better service. Their new cinnamon sugar cream cheese dipping sauce I'd out of this world! If u haven't been there in a while u really should go try em again!!
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June 2022 by Monyet
The jalapeños cheese sauce was nice with the salted pretzels bites. The lemonade was alright. Would definitely go back to this place.