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December 2023 by Nick is Santa
I just want to say it's sad to hear that Jessica B. Will be leaving Sscu this month. she was by far the nicest employee I have experienced this entire year and the only employee I have yet to be disappointed with the service I've received. Jessica gets a 4.5 star from me. As for sscu as a whole.... Read belowI'm in my late 20's and banked with sscu my entire life. My parents before me. I Have been having a very hard time getting any genuine help when I ask for it... Long review short.. I got screwed out of a vehicle loan and shafted with a personal loan interest rate to buy a vehicle they gave me ill advice on for how to properly finance the purchase...But for a 2 star review I will say in another case sscu inadvertently gave me a "free" jeep lol! What bank in their right mind would allow someone to refinance a vehicle they gave a loan for to two people originally listed on a title and then not get my signature to sign off on the title before they took my name off the loan lmfao. Thanks sscu I owe nothing on a vehicle my name is still on the title for ?
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December 2023 by Jocephus Jeremiah
Very helpful and committed staff. Easy to bank with. I like that I know I'm working with a local company who cares about me.
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November 2023 by Killian's OnShuto
They pulled my credit. Told me I was clear to look for a car. I asked many questions leading up to this. After I did all the legwork. Made multiple inquiries on vehicles until we found one with a clear title and they turned around and denied me for lack of experience with them. Terrible banking experience. They don't trust the community so don't trust them.
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October 2023 by Swiss
Have banked here for 20 years.Spent 3 months meticulously researching the current state of the car market. I asked them a ridiculous amount of questions leading up to this, trying to anticipate every variable.They turned me down for a loan because jdpower says the price is too high for the car I wanted to buy. It says the average paid for my car is $7500, which is an absolute juke. The lowest priced one currently in my area is $7800, and it is junk. It was in a serious wreck, bumpers were replaced without being painted, and no major maintenance has been performed at 160k miles. The next best price in a 500 mile radius is $8800. This car is 470 miles away in Pennsylvania. The car has rust, 6 previous owners, accident reports, and very few maintenance logs, let alone major maintenance done like clutch etc. The price from there obviously goes higher and higher for vehicles that are sub par and sold by soulless car lots.I managed to find an honorable car salesman. The vehicle I wanted to purchase was $9500 after taxes and everything else. They did $2500+ in maintenance before listing the car. New clutch, new plugs, fully serviced, fully detailed, etc, etc. This car is 30 miles away and in mint condition.Here's the best part. They already told me I could get a loan for up to $15,000. I asked every question I could possibly think of, and they forgot to mention that they will deny a loan if it doesn't have an equal or lower number than some joke of a website. Their 2 minute assessment trumps my countless hours of daily research. Not only that, but I drove all the way to their office in that hell hole of a city known as Jackson. I am not a local, and my car is not long for this world. I spoke with them before making the trip there and they asked if I got the voice mail. I don't use my phone while I'm driving.They have screwed me over and will probably cost me my life this winter trying to drive this POS I currently drive. Hard pulls plummet your credit. They are liars and their methods for assessing value have no merit. Had I not asked a million questions before going through with this, I would have known nothing. But what do they care? They sit in their air conditioned office all day deciding who gets money, they don't care what people go through outside of their doors. They don't care about their members, and they sure as hell don't care about 20 years of banking relations. Why bother? You'd get better service from an online bank. Take one look at their boomer website and tell me I'm wrong. I was thinking I'd get this $9,500 loan this year, and next year get a $15,000 loan to rebuild my garage.They get nothing now and I will no longer bank with them, and neither will my family. They bait and switched me, hoping to trap me after driving an hour and a half to their office that I'd all of a sudden come up with a few grand down payment. These are the people that deserve to be bankrupt.
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May 2023 by Greg Mears
After being a member here for over 25 years, I am saddened that I feel the need to write such a negative review. I can remember a time when I knew everyone at our branch on a first name basis. I've bought more cars through them than I can remember. Had all of my kids do business with them. (two of them still have accounts there). These days, every time I visit or call, it's a new face, and they no longer provide the excellent customer service that they once did. I'm writing this review because I have just spent a very frustrating week, trying to deal with them regarding some charges to my credit card. On Sunday May 7th my wife gets a text from Verizon that her monthly payment was rejected. I call Verizon and they verify that the card had been declined. I gave them another card for payment and then called the customer service number on the back of the SCCU card. The credit card company verified that my card had been blocked because of some suspicious activity, but that they couldn't specify which activity had been flagged or remove the block. They suggested I call SCCU on Monday. I call on Monday and after 2 days and several calls back and forth between the credit card company and SCCU, I was finally able to get the card unblocked and I (thought) everything was straightened out. Wednesday morning I get an alert from my monitoring company that my credit score had dropped SEVEN points!!!! I log in and see that a statement had been submitted by SCCU saying that my line of credit has been suspended. I called the credit card company and they have no clue. They suggest I call SCCU. I call SCCU and the person on the phone and she says they can't help me that someone will call me back Thursday. Now it's Friday and still no call back. I call again and am told that the Vice president will need to help me and that they are sure I am on his list. I call back a few hours later and am told that they're not sure why i was told that because the VP isn't even there today. ( he was out sick) Bottom line, I ended up having to call TransUnion myself and file a dispute for the incorrect information that SCCU added to my profile that made my score drop. Their VP is supposed to call me on Monday but I'm fairly certain at this point that I'm yanking all of my accounts and taking them somewhere where I'll be treated like a person again. IF, such a place even exists in today's world. I have been informed that my wife and I are "Platinum" members. If this is how they treat their best customers, I feel for anyone who isn't. Sad....just sad...
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August 2022 by Marcelino G.
Back in 2004 I received a loan for a boat. Years later I was notified that loan was paid off. A few months later I received notice that apparently due to a mistake on their behalf, I now owed a large sum of money for interest. I have moved a few times, because I am a disabled Vietnam veteran. I have tried to find somewhere comfortable and I notified the credit union of these moves. Now I am starting to get paperwork to notify the credit union of my moves. My perception is that I am being harassed either because I'm disabled or because I'm Hispanic. I just know I would find it very hard to recommend this credit union to anyone.
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July 2022 by Joseph Page
They used to have really nice people when Brenda , Debbie, and Karen were there when it was located on Francis Street, you could actually go in and be out in 5 minutes, when Brenda came over to the Monroe street location things were OK. Now they take forever and have the rudest staff in the city, and I never have left a negative comment in my life. Heck the manager today even bad mouthed Brenda. Brenda was a people person, this girl has a lot to learn, not a nice person at all.
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June 2022 by John Dunklin
Good fast and friendly
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March 2020 by Shelly Hendrick Kasprzycki
Great drive through hours; helpful staff; community partnerships
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April 2019 by FeaturedFerret .
I only wish there was a Zero star rating.
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March 2019 by Hannah Rose
Used to be a great establishment Unfortunately they have changed hands and the tellers no longer care or respect you.
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February 2019 by Amber Michele
Friendly and quick service, great customer service
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September 2018 by Tony Pusey
Really great people from the top to the bottom of the organization. They listen and then they find a way to help. I'm very glad I became a member.
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July 2018 by S Bri
Transferred 2 loans to south central recently. I've been a member over 20 years. I've never had issues with the services rendered.
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February 2018 by Cate Grzesiakowski
Caleb is a rock star at processing loans in high demand. Nick is one of the hardest working employees, always gets back to you promptly. That entire front house staff works very hard to accommodate their members. Highly recommend for Refi car loans. Purchase the gap insurance. Just be nice to your banker and they will go the extra mile. Easy as that. Who knew... right? Read your disclosures - As they will answer most your questions you may have about your current loans.
