Tru by Hilton Jackson
Hotels2401 Shirley Dr, Jackson MI 49202 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Tru by Hilton Jackson
Tru by Hilton Jackson offers a clean and welcoming environment with friendly staff that enhance the guest experience. The hotel features well-maintained rooms that meet expectations, though some guests find them to be on the smaller side. While the breakfast options are appreciated, there are occasional shortages later in the morning, and the pool is noted to be quite cold, lacking a hot tub. The property is conveniently located near dining options and the interstate, making it accessible for travelers. Guests have praised the attentive customer service and the overall cleanliness of the hotel, highlighting its impressive functionality and affordability compared to other budget options. Some minor issues were reported, such as loose toilet seats and limited Diamond Member perks, but the majority of reviews reflect a positive experience, with many expressing a desire to return. Overall, Tru by Hilton Jackson is recognized as one of the better properties in the area, providing a memorable stay for guests.
Most Recent Reviews
August 2025
Vanessa, thank you so much for taking our call so late and helping us out late at night to get us a room. Amazing customer service!
June 2025
I've stayed here 4-5 weeks this year. I love this hotel. I love the staff. The management is top notch.
Thank you for making my trips memorable!
February 2025
I appreciate a hotel chain reducing single use plastics. However the cleaning staff hasn't been properly trained how to keep the bathroom dispensers clean. Pretty gross!
More Comments(88)
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