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April 2023 by Pat Long
COMPLETE MORRONS. To keep this short and to the point we rented a motorcycle trailer on 3-24-23 and paid them $170.00 from a debit card wen return the trailer on 4-2-23 we were accused of stealing the trailer and told the police have been notified. Even after producing the receipt.we got no apologies just a rude fairwell .If you don't want to take a chance on going to jail over a vacation or move pick another company!!!!!
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November 2022 by jon car
A little pricey but the service was great, fast and courteous and vehicles were nice
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September 2020 by Mary Melling
Heather is great to work with.
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January 2020 by Steven Wireman
Guys at the front counter are very rude and don't really care about the customers. They didn't have a good selection of trailers. I was able to do things faster on my phone on their website than the guys could do at the front desk. If your going to hire someone that is going to have to use a computer, it's a good idea to see if they actually can.
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September 2019 by Kevin Timm
Nice people to work with.
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June 2019 by Jane DeBoer
Excellent ,professional service...happy employees ...great coffee!!
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September 2018 by David Holyfield
I won't deal or try and work with any other U Haul dealer in my town, except for Kelly at Compass Storage on W Michigan Ave, nobody wanted to try and find me the rental I needed, except for her, going above and beyond, to keep her satisfied and loyal customer thank you Kelly and Compass Storage
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August 2018 by Jon Hendrickson
The young lady running the desk was fast, helpful friendly and always smiling, not like some places you go to and it seems like the employees don't want to be there. She had me hooked up and ready to go quickly (I rented a trailer) will go here again if I need another rental.
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February 2018 by 1 Eyed Willie Kapo
Awesome customer service representatives are very pleasant and enthusiastic will only use this uhal location the east Michigan location made me feel they didn't want my business. The West Michigan Ave location A+++ in my book ðŸ‘ðŸ‘
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August 2016 by Joy Fly
Kim was extremely helpful and worked quickly when I rented equipment for my move!! Even as I shopped around at the other U-Hauls in the Jackson area and was quoted similar prices, Kim ended up making everything work out more smoothly (I know this because I accidently called the other store who was going to tack on more charges and didn't even check to be sure I had rented from them). Kim didn't charge me extra even when she could have. This U-Haul vendor is clearly superior in the Jackson area and you will get more for your money! I will be returning to this U-Haul for all my moving needs!