9TH ST CITGO is a well-liked and highly-rated business known for its excellent customer service. The employees, including a manager and helpful ladies, are praised for going above and beyond to assist customers, even allowing the use of their personal phone and providing suggestions to resolve issues. Customers describe the atmosphere as welcoming, with a sense of being treated like family. The business is also commended for its cleanliness and the overall positive experience it provides to both regular and passing-through customers.