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“My daughters and I came into your store on the 18th. We wanted to just give a high five shout out to Lloyd who was our cashier. He did an excellent job! Gave excellent customer service, joked with us,.laughed and still did his job. Customer service is terrible in our current climate so we were very impressed with him and wanted his management team to know he should be your employee of the month.”
“Got snacks for my Son & his friend. Also grabbed a few B'Day items for a gift. I must say this....Family Dollar have some good Employee's that I've met. I've heard folk say FD employees are rude,or must not like their job! I ALWAYS encounter nice employees that are helpful at the checkout, & in areas of the store working. I Love a good deal,& I Love good people”
“Very helpful lady an other folks in the store. Basically I almost live. In the store I do most of my shopping there when I need the certain. Stuff I can there an no where else at that price”
“After being a Comstock resident for 2 years now seeing what this little corner of kzoo has to offer it seems the owner or GM has a soft spot for hiring Comstock residents who truly need a job. Sometimes they put hope into people who mean well but aren't totally ready. It has caused the issues you read about in all comments below but those in there working everyday are normal people just trying to make like the rest of us. It is nice though finally walking in and seeing they hired the most beautiful young lady I've seen this city ?”
“I love this dollar general it's very clean well stocked the two hard working men that have been there for a while have been managing this store so well they are always willing to help all customers crazy thing is if you go up the street to family dollar it's woman that's work there that could NEVER AMOUNT TO HALF THE THINGS THOSE TWO HARD WORKING MEN DO FAMILY DOLLAR IS SERIOUSLY TRASHY AND FILTHY AND DISRESPECTFUL NOTHING IS EVER STOCKED BOXES ALL OVER THE PLACE TRASH AND JUNK UP AND DOWN THE HALL WAYS SOOO GREAT JOB HARD WORKING GENTLE MAN AT DOLLAR GENERAL !!”
“It’s honestly a bit hit or miss at this location, but I want to start by saying that Crystal is amazing. She is always kind, cheerful, and genuinely helpful, and she never makes you feel like an inconvenience. I usually leave feeling better than when I walked in if I interact with her, and I really appreciate that.
Most of the other employees are perfectly fine as well, but I’ve had a few uncomfortable experiences when asking for help - especially when trying to find the price of an item or understand discounts. At times, the responses have come across as impatient, rude, or condescending, which can make it feel uncomfortable or discouraging to ask questions.
I understand that everyone has off days, and I truly try to be patient and respectful. However, when this happens more than once, it starts to impact the overall experience. As a customer, especially someone who may already feel a bit anxious asking for help, a little kindness and patience can make a big difference.
I’ve worked in customer service myself, so I know how challenging it can be, but also how meaningful it is to treat people with care. I hope this feedback is taken as an opportunity to make an already decent location even better.”
“Mona, at this store should be promoted...she knows the whole inventory of the store and the isle its in. She always has a smile and goes above and beyond.....than you MONA, for your excellence and job well done!”
“My experience was wonderful shopping here. The cashier Kathy was very polite and friendly. This store is very well stocked its better than my hometown Family Dollar. I will definitely be back to do more shopping.”
“I love this Dollar general it's clean it's very bright on the inside and outside they have a wide variety of products and staff is very helpful it's the best money against the county so far in my opinion the dollar aisle is the best”
“On Monday the 19th we stopped at the $ General. Our truck would not start after turning it off. Jose was on shift that day - He was so helpful and rushed outside and moved his truck and we were able to jump our vehicle. We were so appreciative and he did so w/a smile and genuine kindness. We offered him a 'tip' which he refused. Thank you again Jose for your help. Chris and Steve Bigelow”
“We feel horrible for the staff that were working this evening because they don't have any air conditioning in the store. It was definitely a hundred degrees in that building 35 minutes ago!!!! Great job staff pushing ? ? through it!!!”
“I love this dollar store even though some things are like a $50 now.Because people steal, but how do you recommend it?Especially for kids parties and things around the house like cleaners.”
“I came in here for a very specific shopping list, to look for manicure items and supplies for my scuba diving kit. I was able to score both sets of items at this family dollar. The location is convenient, in a strip mall on west main with other stores of various quality and price points, so if you can't get what you need there you can check here!”
“Average dollar general experience, but one the employees, Megan, is great. Very kind and helpful, would very much recommend being on the lookout for her if you go here, she always has some super cool makeup on everytime I come in!Otherwise, it's dollar general. You know what to expect.”
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“Love the Gull Rd Dollar Tree. Went on 9/12/24 and bought a whole small basket worth of items, including juice, nail polish and remover, Fall welcome scarecrow, pearl headband, birthday and Halloween cards, and don't forget some yummy candy.”