Firestone Complete Auto Care in Kalamazoo is a one-stop shop for vehicle needs, from tires and batteries to maintenance and repairs. Reviews highlight fast, friendly, and reliable service. Customers report being seen quickly, even for urgent issues like a tire popped on the interstate, and getting fixed up within a reasonable time. The staff, including managers and customer service representatives, are described as amazing, polite, professional, and an asset. They take time to address questions and personally help to get work done quickly, even when busy. The expert team provides comprehensive solutions tailored to unique needs, aiming to get every customer back on the road.
Cashier told my wife she was signing up for a rewards card (think coffee rewards) and signed her up for a credit card without ever mentioning the word “credit”. Total intent to scam and get people on the system. Service was acceptable.
October 2024
I needed a battery and installation of the battery. I called Firestone and they were able to get me in within 30min of my phone call to them.
June 2024
The customer service representative personally mounted my tire so that he didn’t add more work to the techs who were already busy. This got my tire done quickly.
