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July 2025 by Taylor Cross
Sean McBride, you need to get it together and streamline the bus routes like you promised you would three years ago, especially Centre and Romence bus routes, as I find them too complicated and confusing. Until you follow through with your plan to fix them, I won’t be going out to the deeper parts of Portage via bus. Also, extend your operations for all seven days a week to nearly 24/7. There are plenty of us who need to get to and from work, regardless of how early or late it is, including weekends, as well as public and bank holidays. Thank you.
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June 2025 by Alicia lynn Moman
I have been on hold do 20 minutes trying to get ahold of someone but they don’t answer the phone
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June 2025 by M Lyn
Thank you so much to Tyrone my driver for all your help getting me from work today you are a blessed soul with a beautiful spirit thank you for the talk & the time & help with utilizing services for the first time thank you for a friendly & safe trip back home good looking out
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March 2025 by Lukus Handshoe
Representative at the dispatch center was one of the rudest individuals I have ever spoken to. Hope to never have to call them again.
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December 2024 by Marilyn Link
Almost got ran off the road today by one of your vehicles. When I honked the driver flipped me off. REAL PROFESSIONAL!
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September 2024 by Dre Smith
Never been on time my whole life
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August 2024 by Al
I absolutely loathe Kmetro and I have for as long as been riding it. Unreliable and on top of that these degenerate bus drivers will zoom past while you are waiting at the bus stop. These morons care about their job but they don't get late to your job.
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June 2024 by Damara Fifolt
At 1:50 I was an eye witness to a woman who was discriminated because of her disability, this woman only had one leg and was trying to get on the bus. When she attempted to get on the bus the (the driver) that was operating the bus closed his doors refusing her from getting on And refusing her service.
This woman balled her eyes out because that was the only transportation she had to get to work when the woman tried to cross the street using the cross walk the timer had already been out. Mind you with this woman’s disability it takes her a little longer to get around. When this bus driver on bus number 1038 pulled out he almost ran the woman over, this particular driver could be facing a major lawsuit not only the driver but the company as well and because of this incident that took place the operator of the bus also put the company he works for at stake.
This particular bus driver needs some RE-coaching and If not up to termination.
You do not drive like that as an operator operating with a CDL.
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May 2024 by Randy Windmon
Not to speak abusively of anyone, but if these buses are being cleaned inside each night then there is something else causing an awful smell on route 8. And please find out why route 4 is always arriving late during the later evening.For 3 months in a row now. Every Evening.
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March 2024 by Carol Elgie
Lost my car during the BIG Freeze of Jan 2024. Metro Connect has been a life and appointment saver. It gets me to and from my appointments and the drivers are helpful and friendly. So is their phone staff.
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February 2024 by Meetria A
First and foremost there have been some good experiences but what just happened was absolutely ridiculous! I had a pickup scheduled for 1030 the driver was here very early, I received a call to tell me the driver was here, which doesn’t matter because my pickup time was 1030, I’m going to meijer, the driver pulled away as I got to the front door at 1031! When I called to see what could be done, I got berated and told the driver was sitting out there until 1035 which was a LIE. NATE was extremely unhelpful and had quite possibly the worst customer service I’ve ever come across, absolutely terrible. All he cared about was being right when the right thing to do was to make their mistake right! If you call and Nate answers hang up and talk to your nearest wall it’s more helpful I promise! Nate yelled for me to call back and talk to management on Monday and hung up on me, now they won’t even answer my call. This experience has me looking for other options.
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January 2024 by Mary Reed
Best driver(s) ever!!! Imagine many vehicles being stuck in a snow storm southbound on Westnedge Hill...my driver was calm, creative and courageous. Help was on the way but he worked some miracles and we forged ahead to pick up more passengers. Thank you for going above and beyond and keeping your cool.
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December 2023 by Jane King
I use the Metro Connect service for doctor appointments where it's not advisable to drive after, such as the eye doctor. Buses are always on time and drivers are always pleasant. Metro Connect & public library are two millages I will always vote in favor of.
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November 2023 by Maurice Key
To start off if I could give this place 0 stars I would. So I was waiting on the westnedge bus and was wondering why it turned off route so I call here and there a worker named Jackie she rude af didn’t give alternative route on how to catch the bus due to the detour , had me waiting on the phone over 15 mins the first time before I had to call back because she picked the phone up and hung up. Then she said I had no other choice but to walk downtown and catch the bus like that hence that’s a 30 min walk , & now I’m absent for work .She is totally unprofessional and rude for no reason she needs to be dealt with and fired immediately. I will be calling back tomorrow to talk with her supervisor David to get an update cause the sarcastic rude disrespectful attitude was uncalled for when I’m just trying to get a explanation to tell my boss why I’m late for work .
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August 2023 by Ron Haring
The management team were all puppets, that lied and cheat! Anything the then deputy director Y. Thrash “Trash” wanted then! Racism in driver hiring and favoritism is still a huge problem under the new deputy director T. Potts! Only probably worse because Potts is a racist through and through!! Worst experience of my life having to work under these vile idiots! L.Zuiderveen among the absolute worst, once you piss him off you have a permanent Target on your back!
