Parchment Service Center Inc. is a highly-rated, small town, family-owned auto service shop known for its honesty and quality work. Customers consistently praise the very nice, honest, and hardworking people who provide great customer service. The shop is commended for explaining mechanical issues clearly, showing replaced parts, and offering honest service recommendations about what is urgent or can wait. This trustworthy approach means they do not try to rob customers blind. Reviews highlight specific experiences, such as receiving a reasonable price for a spark plug replacement with a full explanation, and getting transparent advice during a brake repair where the shop informed the customer that existing parts still had significant life left. The service is described as quick once an appointment begins, with good communication and friendly interactions both in person and over the phone. Many clients state this is their go-to shop for all mechanical needs and that they will definitely return for any future work, giving the business their highest recommendation.
Amazing service and the best labor rates I’ve seen in Kalamazoo. Only going here from now on.
June 2026
I highly recommend getting your car serviced here. I have been trusting Ken and Leslie with both of the cars for many years now. Always friendly and very knowledgeable interaction with them and the crew.
May 2026
I’m so glad I found Parchment Service Center! Great people who I fully trust with taking great care of my vehicles.
