CarMax is a leading used car retailer that offers a wide selection of vehicles, including cars, trucks, and SUVs, at its Kentwood, MI location. The company's approach to car buying and selling is focused on providing a hassle-free and transparent experience for customers. Customers have shared positive experiences with the CarMax team, praising the friendly, helpful, and efficient service they received. The sales representatives are described as patient, willing to work with customers, and not pushy or pressuring. One customer particularly highlighted the excellent customer service they received from a sales representative named Rebecca, who went the extra mile to accommodate their needs and make them feel comfortable with the decision-making process. However, not all experiences have been equally positive. One customer had a less satisfactory encounter with a sales representative named Bailey, who was perceived as disengaged and offered minimal interaction, leaving the customer feeling their business was not valued. Despite this, the overall reviews suggest that CarMax generally provides a good car shopping experience, with fair prices and a smooth, streamlined process for both buying and selling vehicles. Customers appreciate the convenience of being able to find the perfect car in one place, as well as the flexibility of being able to sell their vehicle to CarMax even if they don't purchase a car from the dealership. The company's focus on transparency and hassle-free transactions has resonated with many customers, making CarMax a popular choice for used car shopping in the Kentwood, MI area.
One of my better car buying experiences. Was very happy with my Jeep and Rodolfo went above and beyond to help when my trade in offer expired. They made it right.
March 2026
I pre-registered my ID and ownership documents online the day before drop-off of my vehicle. Upon arrival to the facility I was greeted by an agent. The transfer process was fast and professional. After signing a few documents and a fast car inspection , I was given a check for the offered amount and I was out the door.... read full comment
February 2026
AMAZING. Buying a new car is scary and difficult and they did everything to make sure it doesn't feel that way. My baby had a couple problems right after I bought him and they took care of him and me in the meantime. It was a complicated process and they made it really great. Thank you Carmax <3
