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November 2023 by Alexis Bates
One of the absolute best places I've ever gone shopping! The staff are incredibly nice and there are a lot of them. Quality products, wide selection, excellent size ranges too. Loved it!
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November 2023 by Lelah Davis
What exceptional customer service. I had a catastrophic incident with my coat that I had for approximately 15 hours. Dan, the store manger, was kind and helped me figure out a solution. Needless to say the staff truly understands life happens and my partner and I will be returning to purchase all of our gear from here. Thank you so much.
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September 2023 by Andrew West
It's REI! What more needs to be said?! All the best gear to take you all the best places. Great, helpful staff. Always clean, well stocked, and well lit. Bathrooms always clean and fully stocked. Very friendly staff here. It's almost like they enjoy working here. Weird. They will return anything. Even worn shoes. That's crazy.
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September 2023 by Sarah Thomas
The staff is not friendly or accommodating at this location.Came in with my small dog, very trained. We were looking for a life vest for the lake and booties for his paw when hiking. These items need to be tried on regardless if I measure my dog.I was told only service animals allowed, it’s on the door. That’s cool. Respect the policy however, don’t ask me to leave, then back track to say it’s okay for me to come in for the dog item I need, then we have to immediately leave. You carry dog gear for all dogs not just service animals.
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August 2023 by Hannah Taplin
This morning (a Sunday) I was about to head out for a bike ride and realized my front V-brakes were acting weird. They needed a new noodle. I am confident enough to replace it (and the cable) but with time restrictions training for a cycling fundraiser, I figured a professional fix would do. All the local bike shops are closed so I took my bike to REI and was amazed with how quick it all was. They informed me about the prices, the service, and how long it would take to complete it. While I waited, I was able to browse the sales racks and wander around the store. I was in and out in 25 minutes with a new noodle and brake cable.I am incredibly grateful for the great work by the mechanics and the bike shop staff to serve me so quickly on a busy Sunday morning. Thanks again y'all!Also: some jerks posted about REI being "woke." Uh duh? Have you never been to an REI outlet before? They're progressive and support great causes that support people of all backgrounds and their outdoor adventures. If that seems left wing to you, maybe you have some growing to do!
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August 2023 by Peter Verstraete
Parker was excellent! As someone who works in sales/customer service, I can tell if someone is just doing their job or genuinely wants to help. I just came in to look for a pair of socks and he was so helpful and wanted to go the extra step and look for an additional pair for me. Granted it was a few rows down and he didn't need to do any heavy searching, but he was willing to look if necessary. Overall, excellent service!
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August 2023 by Kim Hough
Very nice outdoor equipment store. Got a new tent on a real good sale and sleeping bags too!
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August 2023 by Colleen Crosthwaite
Make sure the bike shop gives you all your parts! I ordered a new bike, which came with assembly and 1 hour of accessory installation. The bike came with flat pedals, and I asked them to install a set of clipless pedals that came with cleats. I was not given the replaced flat pedals, or the cleats that came with the new pedals. Makes me wonder what other parts are missing.REI support is sending me the missing cleats.
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July 2023 by Scott Goss
Took my mail-order backpack in to have it fitted to me and Dave was so helpful. It only took him 5 minutes and then I walked around the store to get a feel for it. Wonderfully helpful and knowledgeable. I've been a member for years and highly recommend REI!
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July 2023 by Kyle Pruett
Expensive but quality gear. Customer service was great. The woman that was cashier today was very friendly.
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June 2023 by Becca Mannes
Shopping for a kayak for a while. I’m a thicker girl and finding one comfortable for these hips has been weirdly a challenge. Grace was incredibly helpful with letting me sit in the kayak, finding the right life jacket and answering all my questions. She is so kind and patient!! Justin and Kyle went above and beyond assisting and instructing with getting the kayak on my vehicle. Overall super impressed with REI Grand Rapids!!
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June 2023 by Gabe Newhall
They have allot of good quality products, but the first thing you see when you walk in the door is left wing political opinion. It's very frustrating. I just want to go in and get a few things for an upcoming hiking trip and I'm hit with woke ideallogy all over the place. I won't be back.
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June 2023 by R K
I came in looking for fuel tablets for a portable esbit stove I brought from out of country because my butane stove was too large and heavy to pack and fly with.Even though there weren't any esbit tablets in stock, the two staff who helped me here gave me names of other camping and sporting good stores where I might find some and also suggested some longer-burning firestarter which ended up doing the trick. It burned dirty, but it boiled water! Thanks again!
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April 2023 by Mitch Adam
Nice store, with allot of merchandise.... But these guys need to leave politics out of there business. From the minute i walked in, it was immediately clear this place is woke. Virtue signaling signs and merchandise everywhere declaring there woke stance and political views. Again nice store, just wish they would leave the wokeness out of it. I can't in good conscious support a business like this.
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April 2023 by Michael Bieri
Great store. Located next to Woodland Mall. Very clean. All three staff members that assisted us were very friendly and great to work with.
