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October 2025 by Kristin Toma
So extremely rude and unprofessional .
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August 2025 by Drew Segovis
This is a good Pharmacy but it is slow. They generally do not fill all your scripts in a timely manner, preferring to fill them at a central processing facility and delivering them to the pharmacy at a later time. They will fill them there, if you call them and tell them to assuming they have what you need in stock. The people that work there are very nice though.
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July 2025 by Sarah Hall
The pharmacists do a wonderful job and are always friendly and willing to help with questions.
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June 2025 by Scot Tomkinson
I hate this pharmacy, moved to the area from Lasalle back in July,thought I'll drive back in Monroe for scrips, seen that hometown is closing shipping all theirs to Kroger, Yah!!
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May 2025 by Jeff Foster
My wife had an appointment to get her shingles shot at 6 PM. Made this appointment on Monday. My wife is there promptly at 6 PM, nobody waiting whatsoever, and the person behind the counter had no idea why she was even there, and proceeded to ignore her. Even though she had an appointment. My wife told him why she was there, he fiddled around for a while, nobody ever came back and approached my wife, after 10 minutes, she finally left. Again, there was No one else in line or waiting,. Service at this Kroger Pharmacy has been getting worse every year. Go someplace else.
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September 2024 by Steve Scherting
After years of using this kroger there pharmacy has become unreliable. Last script was not filled in 8 days. They said they are short staffed. 8 days? Went over to Walgreens next door...got it in 1 hour. Worst incident, but there have been too many delays lately.
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March 2024 by Robin P
Received a text after the urgent care sent my script to Kroger that it was “in progress” and nothing after. I didn’t get to the pharmacy until the next day because I was too sick. When I got to the pharmacy, the tech/cashier rudely told me there was nothing waiting for me and what did I think I was getting? She was looking at the screen. She knew what I came for, so when I told her what the script should be, she once again rudely told me it wasn’t covered by my insurance. So I asked what it cost without it and she gives me a price and I tell her to have it filled.. THEN she gets a bigger attitude and tells me, “by the way, we don’t take your insurance here, so you’ll have to find somewhere else to have your scripts filled.” Wow. obnoxious snotty girl. I work in Toledo and live in Temperance. I was trying to keep my money local, Lucky for me there are other pharmacies I can go to in the area. Check your employees, Kroger pharmacy. And why didn’t I get a courtesy call saying 1) they’re sorry but they don’t take my insurance; and 2) would you like us to send it somewhere else that does or fill it at a reduced cost? Luckily, the man that took care of me after was MUCH more friendly, but I don’t have the patience for that kind of treatment.
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March 2024 by Stevie Phoenix
They run out of my meds, half the time when a doc sends a script, they don’t receive it, I received the wrong needles and syringes, they constantly take my insurance off file any time I use a discount card because the cost is better and then the next time I come in they try and have me pay full price. I tell them to run it through insurance, and they say I don’t have any on file. It can’t be a great place to work bc I rarely run into the same person more than a few times and never see them again. I’m working on switching all my scripts over to a different pharmacy. The money I’ve wasted bc they neglected to run my insurance and the times I’ve been without my medication is absolutely ridiculous.
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January 2024 by Jason Barnes
One of the worst pharmacies ever do yourself a favor go somewhere else
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November 2023 by Deborah Roop
I've never had an issue with the pharmacists however, the pharmacy techs & cashiers are extremely rude, the young men are nice but the females are not. Two weeks ago I was picking up a medication that was called in and while I was in a full blown panic attack the tech was rudely impatient while I couldn't speak clearly & was trying to talk to her. She loudly asked my birthdate as if I wasn't trying to tell her, when I told her I was having severe anxiety she just stared at me. I let it go but today I went to pick up a medication & they filled the wrong script & behaved as it was my fault. The pharmacist on duty fixed it, no complaints. There was an older gentlemen beside me picking up his medication & asked if they would run it through GoodRx because this medication was expensive & the tech told him Kroger doesn't accept GoodRx, I told her I use GoodRx & she responded saying "we use it but it only covers certain medications", I said "ok, but you just told this man Kroger doesn't accept it" she rolled her eyes at me then put this man's medication through GoodRx & what do you know his medicine was COVERED by GOODRX. Customer service is HARD but you never know what the person on the other side is going through & the last thing someone needs is a rude tech/cashier. If you don't like customer service DO NOT work in it. If Walgreens's accepted GoodRx I would have stayed there but Kroger IS the only pharmacy in the area that accepts it.
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October 2023 by Hannah M
The girl serving me couldn’t even put her mask over her nose and my prescription was still not ready to go after waiting 3.5 hours after my appointment was completed and after waiting 30 minutes in line.
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October 2023 by Joy Goodall
Drive thru closed it only 7:50?
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April 2023 by Samantha Cherry
Don't use the drive-thru cuz they take their sweet time. Heaven forbid you have a car full of kids and didn't want to drag them in for one prescription and they take their time on every car move as slow as molasses and it's every time.
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April 2023 by Kellie Smith
Terrible. Last week received the automated message that prescription was ready. Went in to pick up what I thought was my son's anti-seizure medication. The clerk at the pharmacy said there was one ready. I told her which one I was looking for. (I verify it now ever since one time this pharmacy gave my mom someone else's prescription ). The clerk said yes. Gave me one that he didn't need. Said they had to order it. They didn't. I had to talk to them 3 times before they ordered it. My son ran out of his meds before they got it
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April 2023 by Allison Elle
Hands down the worst pharmacy is the Kroger in Lambertville. They never have the medicine you need in stock, not even the really common ones too! And they give an attitude like "we have no clue when we'll get it, better try another pharmacy". It's like they don't care about losing customers at all. Last time my daughter had an ear infection and I tried calling them ahead of time to make sure they received it and the phone line wasnt working. Then when I went in they said they were having issues with their phone and fax and that they never received the prescription and they didn't know when their stuff would be working again. So what? You guys just aren't going to fill people's prescriptions. I'll never go back there again.
