Kroger Pharmacy is a mixed bag when it comes to customer experiences. While the staff is generally described as very nice and helpful, the pharmacy can be slow in filling prescriptions. Customers report that the pharmacy often prefers to fill scripts at a central facility and deliver them later, rather than filling them on-site right away. However, the pharmacy will fill prescriptions immediately if customers call and request it, assuming the needed medication is in stock. The pharmacy's customer service is praised, with one customer noting they were able to quickly fill a critical prescription for Paxlovid when another pharmacy could not. The Kroger app and text message notifications are also appreciated features that help customers stay on top of their medication needs. The main complaint seems to be the slow drive-thru line, which can take 15 minutes or more if someone is having a script filled. Customers suggest the pharmacy should prioritize keeping the drive-thru line moving rather than filling prescriptions in the order they are received. Overall, Kroger Pharmacy appears to be a mixed experience - great staff and customer service, but with potential delays in filling prescriptions that can frustrate customers. With some process improvements, the pharmacy could provide a more consistently positive experience.
Have great service at this pharmacy. Lately notice of prescription readiness has not been used and I've had to call .
May 2026
Service was quick! I recently switched to this specific Kroger Pharmacy and love it so much! Friendly staff, meds always in stock, line goes quick!
February 2026
The most kind, caring, and professional people. They make you feel like you matter and truly care about you. Switched from Walgreens, who only cared about money and treated you inhumanly, and am so glad I did. This pharmacy is top notch!
