The Advance Auto Parts store on North Larch Street in Lansing is recognized by customers for providing outstanding and professional service. Reviews consistently highlight employees who are polite, patient, and helpful, going above and beyond to assist with automotive needs. Staff members take extra time to offer different product options, answer all questions thoroughly, and provide great advice that can save customers money. They are noted for their kindness and patience, even when customers request incorrect parts, ensuring they get the right item. Employees are commended for their professionalism and for making sure customers have all the necessary parts, often checking for coupons and assisting with the Speed Perks loyalty program to help them save money. The service is described as what customer service should be, with workers showing consistent courtesy and a willingness to help multiple customers efficiently. This exceptional and respectful service fosters strong customer loyalty, with individuals stating they will continue to use this location as their go-to store, even traveling a significant distance because of the reliable and helpful experience they receive.
