Avis Car Rental

Car Rental
Hours: Avis Car Rental Lansing operates one of the world's best-known car rental brands and is recognized for customer loyalty. The location receives praise for its amazing and tremendous customer service, with specific agents noted as being incredibly understanding, helpful, super nice, patient, and informative, especially during stressful travel situations like cancelled flights or last-minute car rental crises. Customers report leaving as happy clients who will absolutely return. However, experiences can vary. While some representatives are highlighted for being great and turning a difficult day around, another staff member is described as needing to work on people skills, appearing uncaring with no smile or eye contact. A specific incident involved a customer not receiving an available upgrade that was given to another person, and a concern was raised about a lack of engagement during checkout. Despite these occasional inconsistencies, the positive assistance from helpful agents often resolves problems, providing the exact needed vehicle, discounts, and necessary equipment, which earns strong customer appreciation and loyalty.

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1. Lansing, Michigan