Avis Car Rental
Car RentalHours:
4100 Capital City Boulevard, Lansing MI 48906 Hours
Wednesday
10:30AM - 12:30AM
Thursday
10:30AM - 12:30AM
Saturday
10:30AM - 12:30AM
About Avis Car Rental
Avis Car Rental Lansing operates one of the world's best-known car rental brands and is recognized for customer loyalty. The location receives praise for its amazing and tremendous customer service, with specific agents noted as being incredibly understanding, helpful, super nice, patient, and informative, especially during stressful travel situations like cancelled flights or last-minute car rental crises. Customers report leaving as happy clients who will absolutely return. However, experiences can vary. While some representatives are highlighted for being great and turning a difficult day around, another staff member is described as needing to work on people skills, appearing uncaring with no smile or eye contact. A specific incident involved a customer not receiving an available upgrade that was given to another person, and a concern was raised about a lack of engagement during checkout. Despite these occasional inconsistencies, the positive assistance from helpful agents often resolves problems, providing the exact needed vehicle, discounts, and necessary equipment, which earns strong customer appreciation and loyalty.
Most Recent Reviews
September 2026
Great service with a smile. Had a short conversation while getting vehicle arranged. Nice having a “teal” person that seems caring about their job. Sure I’m messing up her name Mayelk
September 2026
Andrea was an absolute Angel and life saver she helped us in time of need and went above and beyond her service was phenomenal!! she truly deserves a pay raise and it’s awesome that you have such a friendly employee.
September 2026
Andrea, was really nice and great on us and so helpful am really happy on how everything went and we were able to get the car😊
More Comments(232)
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