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August 2025 by Amy Jenkins
We were stranded in Lansing after a canceled flight and our car reservation through Expedia for Enterprise was not honored due to staff of 2 unwilling to clean cars. Avis to the rescue! With no reservation, he volunteered to go clean a car for us. Got us processed and on the road in under 15 minutes. Amazing service and amazing experience. Go here to be treated well!!
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August 2025 by Elijah L.
Easy pick up and drop off.
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August 2025 by Phillip Walker
I rented a vehicle one way from lansing mi to orlando fl through priceline. When I picked up the vehicle the representative Samantha changed to reservation without telling me to drop off in lansing. I made it very clear I was trying to get home to Florida. I was told it was the only suv they had I could leave the state with. I provided my driver's license showing I lived in florida. Since she changed the drop off location the bill went from $622 for a week to $1500. I was not informed of the changes and was not given a contract to sign. Just handed a contract and keys and sent on my way. This is a criminal enterprise. I would highly recommend not renting from them. I currently have fraud charges filed with my credit card company against them. If that does not get the charges reversed I will get an attorney to recover my losses. Renter beware of this company
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August 2025 by Akinbode A. Adedeji
Tire pressure low... car smells from cigarettes smoke...
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July 2025 by Brian Komar
Alaa was so incredibly understanding and helpful when our flight was cancelled and is a tremendous customer service representative. Thank you!
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July 2025 by Jesus Romeo jr
Big thank you to NAJD!!! he got me taking care of as soon as i walked through the door. Amazing customer service in a time pinch. Big shout out to AVIS!!! THANK YOU!!
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July 2025 by Lynnette Velez
Avis helped us out when another rental company wouldn't take my credit card. Thanks for saving my trip!
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July 2025 by Ahmed Alnasser
I would’ve given this place 5 stars because Najid was super nice and helpful through checking out, the older blond woman on the other hand really needs to work on her people skills.
She didn’t believe me when I told her there was issues with vehicle she gave me, and said you will have to wait. She then proceeded to give the other person in line an upgrade because they didn’t have electric vehicles “ I booked one as well but she didn’t give me an upgrade even though I came before her” she said she needs to go check for herself about the issues I mentioned. When I confronted her about why she didn’t offer me an upgrade she said that was the last one I can’t give you one.
While checking out for the other rental I had she seemed like she didn’t care, no smile, no eye contact, when I said thank you at the end she just walked away while I was asking her a question about the $200 hold.
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July 2025 by Marguerite Richardson
We had a great experience with excellent staff. The car was perfect and ran smoothly. Thank you for such great service!
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July 2025 by Dewayne Mccoy
Najd
Great job at the desk!! Exceptional customer service skills!! Will recommend!
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July 2025 by Réjane Pierre
I went to Avis during a stressful car rental crisis - I’d initially reserved with another car rental place (starts with an “E,” ahem) at the airport and as I was getting out of my uber, they called to let me know that even though my reservation via Expedia had gone through on my end, they didn’t have any cars. The guy on the phone also chided me for using “third-party” vendors. No other explanation. And I was supposed to drive to Pennsylvania the NEXT DAY. I didn’t think I’d get a car but Sam at Avis ended up helping me and I left the location with the exact car I’d reserved at the other place. She was patient and really informative on why there weee issues with rental cars in general (recalls), which calmed me down a lot - I was ready to burst out crying again but instead, left a happy customer. Avis will absolutely get my business again. Thank you for your help, Sam. It was very much appreciated.
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July 2025 by Chris Dillis
Traveling with my three young kids and American cancelled our flight (as they usually do). Avis had an agent at the counter, had a car for us, gave us a nice discount and two car seats no charge. The agent was great and super helpful and really turned the day around for us.
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July 2025 by Tabitha Rodriguez
Najd thank you so much for saving our vacation! You truly are a life saver!!
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July 2025 by Liz
Never use this company to rent your car. They will tack on all sorts of fees and charges. Very disappointed in this company.
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July 2025 by rj smith
The lack of knowledge and professionalism by the staff was horrible. The manager Nick was rude, unempathetic, and continually got confused with our reservation.
