This CVS Pharmacy receives high praise for its helpful and professional staff. Customers appreciate the pharmacists' willingness to assist with medication needs, including filling prescriptions quickly and explaining how new medications may affect existing ones. The staff are seen as knowledgeable, friendly, and eager to help, often going above and beyond to provide excellent customer service. Even during busy times, the team manages to handle multiple tasks efficiently, including assisting customers, resolving insurance issues, and preparing prescriptions. New customers have found the pharmacy to be very helpful, especially when setting up medications after moving from out of state. Overall, the pharmacy staff is recognized for their kindness, professionalism, and dedication to customer care, making CVS Pharmacy a reliable choice for medication needs.
There ar plenty of pharmacies in lansing, I would definitely go to another location. U less you have plenty of time and wish to spend 1 hour in the line.
November 2024
Painful to try to get someone to genuinely help me. I feel like there is little care when I call and I have to call to get my order actually moving often. I will be switching my pharmacy for these reasons.
June 2024
The pharmacy is always understaffed. When I was there to pick up my prescription the pharmacist was answering the phone running the counter. He was the only person working. It like this all the time and you complain to CVS and they don't care one bit. They have not fixed the problem of being understaffed.
