“I recently had an issue with my mobile and was referred to a Samsung-authorized service center. The representative was not knowledgeable about the flurry of my problems. I went to T-Mobile (Edgewood Towne Center), and Cheyenne assisted me. She is AWESOME! She handled and corrected my issues promptly and professionally. She was extremely patient in addressing my concerns. T-Mobile, you are fortunate to have such a wonderful team member! THANK YOU, CHEYENNE! ❤️”
“I've never experienced anything less than PROFESSIONALISM from every employee in this store. This is a big deal to me because I have a form of autism that can make it hard to act in ways that society deems NORMAL. Today the symptoms of my aspergers syndrome flared up in the store but the employees here were very understanding and patient and compassionate. Today I was helped out by Serena. Very nice and patient young lady. Definitely looking forward to doing more business in this store. Walked in with an s23 ultra. Walked out with an s24 ultra”
“Thanks again, this store is awesome! So frustrating dealing with the t mobile call in support, and the gentleman at this store had me fixed up in under 10 minutes. Guess who's not calling t mobile anymore. This guy...”
“I visited this store and was helped by Tre. He was super friendly and got me in and out quick! I would definitely recommend this store over some of the other T-Mobile stores.”
“Way better experience with the lady at this store. Sanah, is BOMB! She got me together after visiting the store in FP (Waycross Rd). Adam was impatient, rude and gawky! He may know the products well, but it's not worth my peace. Sanah was very patient, thorough, and helpful. She handled the customer service like a pro and I never once felt like she was talking over me, unheard, dismissed, misunderstood, or harassed. Give this lady a raise!”
“I came in to return a modem after receiving a new one in the mail and I really appreciated how quickly they helped me and got my return sorted. It was 110% easier and less frustrating than interactions I've had with XFinity's call center.”
“I was having problems with my phone. Took it to the okemos Verizon store. That's where I met Dexter. He took care of everything. Thank you Dexter for the great service!!”
“Booked an appointment online here after another location failed to provide professional assistance. I've started to dread coming into Verizon and do it as little as possible, but Charles helped me add a new line and found all the ways to help make my account most efficient and cost-effective. I was so grateful for my incredible experience at this location.”
“Sherman is amazing. He explained the problem in a way I understood, and got me out with new equipment in less than 5 minutes. Very happy with the service I received today.”
“From walking in to walking out 2 hours later getting help setting or phones up.
CJ one of the managers and Joshua made our entire experience fantastic. So happy to have left that A company to come back to TMobile!
Excellent staff... Entire crew. Easiest most helpful experience.”