The Verizon store at the Eastwood location in Lansing provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, delivery, or shipping. Reviews consistently highlight the excellent and friendly staff, who are described as amazing, patient, and funny. Service is noted for being fast and efficient, with associates quickly helping customers navigate issues, often with minimal wait. The atmosphere is welcoming. While some note that waits can be somewhat long, the staff spends thorough time with each customer to ensure satisfaction. Many reviewers highly recommend this location for any service need, upgrade, or problem resolution, stating the team is tip top.
The staff are so kind and helpful! They made me feel like they genuinely cared about me and getting the right phone. I took a while to decide on the type of phone I wanted and they were so knowledgeable about each phone and didn’t make me feel rushed. I will definitely go to this Verizon store again next time I need a... read full comment
October 2025
Shoutout Charles!! I stopped in with a billing question and he managed to lower the cost of my bill and upgrade me to an iPhone 16e (for no cost) on a trade-in deal. It didn’t take long either; maybe an hour, and I was a walk in. He was so helpful!
August 2025
We were really grateful for the help of Brice and Rosco who came in early on a Sunday to help troubleshoot problems we were having with our account. They were so helpful, we were really grateful for them and their persistence getting the problem solved. Best customer service we've had anywhere.
