Petco is a large pet store that offers a wide range of pet products and services. The store features many animals, including cute pets and supplies for dogs, cats, birds, small animals, fish, and reptiles. Customers appreciate the friendly and helpful staff, especially when it comes to finding specific items like batteries or getting assistance, even close to closing time. The store provides full-service grooming, veterinarian services, vaccination clinics, pet adoption, and dog training classes, all aimed at caring for pets and supporting pet owners. However, the store has some issues. Several reviews mention seeing animals fighting, bleeding, or even dead small animals and fish, with staff often not taking action. Customers also find the store sometimes lacking helpful employees on the sales floor, with only a few registers and no self-checkout available, leading to long wait times. Some staff members are perceived as distracted or more interested in talking to co-workers than assisting customers. Despite these concerns, many customers find the store helpful, especially when seeking specific products like collars or batteries, and value the membership program, which offers significant savings. Overall, Petco is seen as a store with a good selection and caring staff, but it faces criticism for animal welfare issues and staffing levels.
