U-Haul Moving & Storage of South Lansing provides a full range of moving and storage solutions. Reviews highlight an easy rental and storage process, with nice, clean units and a convenient free lock. The online app and site are noted for being super simple to use for reservations and managing units. Customer service is frequently described as exceptional, with staff members noted as helpful, congenial, professional, respectful, and going above and beyond to resolve issues. The order and pickup confirmation system via text, email, and calls is considered reassuring and smooth. However, a significant concern is raised regarding safety and security at the storage facility. Reports indicate that pan handlers and street people freely enter the building to use restrooms and hang around, which can be scary, especially for children. This leads to a feeling of needing to constantly look over one's shoulder when accessing storage, with worries about potential robbery or assault. The indoor storage itself is considered great, but this ongoing issue with unauthorized individuals is a notable drawback for some customers.
