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February 2025 by Brad Hilts
I've had a storage unit there for over 20 years, easy access... Friendly helpful staff!
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January 2025 by Summer Cease
Horrible from start to finish.
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September 2024 by Angel Garcia
They forgot to give me my money back
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July 2024 by David Kessler
If you are a older person, you make renting very very hard. We all are not tech savvy
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May 2024 by Robert Dalton
The cashier and manager took a very long time with a customer who wanted to change his reservation. When I asked if one of them could process payment for some boxes, the manager scolded me. I was surprised, and chose to go elsewhere.
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April 2024 by Ky
Christopher has been great to deal with. He’s friendly and extremely helpful! Thank you for making our moving process seamless!
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January 2024 by Rosielee Benson
Worse place don't know how to do their job . Don't update their system and will steal your money instead of telling you we're sorry they'll just treat you like you're crazy knowing they messed up . Forget this place go elsewhere
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January 2024 by Pavandeep Gojra
Will not email a receipt and will try to charge for an extra day
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January 2024 by Nadia Paige
I have had a recurring issues with my storage unit here. The contact information was changed from my information to my grandparents' information without my approval, and my autopay for some reason didn't go through. Instead of being alerted, I got a call from my grandparents, because Uhaul contacted them instead of me. I then tried to call the store repeatedly over several days to get things corrected and never once got through. I had to go all the way in to get things straightened back out. The only reason they are getting three stars from me is because Vicente was a huge help and so kind. His manager was helpful in walking him through the steps to remove the undeserved late fee and to correct the contact information on my account for my storage unit full of my belongings. Thank you to Vicente!
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December 2023 by Waylon Hensley
Free Fill When You Buy A Propane Tank From Waverly Road U-Haul 20lbs and 40lbs tanks available, we strive to make sure you, the customer, are heard and taken care of at our very best efforts. We have storage, propane, rental trucks, moving supplies ranging from boxes,tape,moving blankets,Bed bags and much more stop in and check us out!
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November 2023 by Jeremy Elstad
Thank you for many years of great service.
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September 2023 by Lady Bear
I honestly had a really bad experience by a rude snot nosed manager (Sonya) at the Uhaul in Byron Center (Grand Rapids) and I promise the customer service this location has shown me totally made up for it. These guys are so kind, it really blew my mind. I’d recommend them to anyone and everyone!
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September 2023 by Beth Licht
I always say your business is only as good as your people, and the people here are amazing!The location is clean and well-stocked. The hours are good, too.
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September 2023 by Ben Bizar-Stanton
Was set up to pick up a truck at 630 am via truck share 24/7, this location didn’t set me up for this even though I had completed my registration. They said I’d need to come in person at 9:00 am. Got sent to a different location that didn’t have their trucks set up. After this wild goose chase, now I’m out of luck with movers I already paid for and no truck.
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August 2023 by Nor'Ledges
Terrible service. Wouldn’t recommend maybe try another one or a different company. Don’t use out of convenience just find another place.
