Cricket Wireless Authorized Retailer offers cell phone plans that suit various lifestyles, including unlimited talk, text, and data with no annual contracts. Customers can visit the Livonia store for assistance with phone upgrades, switching providers, or resolving issues. The staff, including representatives like Akilah and Kii, are known for being friendly, knowledgeable, and helpful. Many customers appreciate the professional and patient service, especially when resolving problems quickly and with a positive attitude. While some customers mention wait times and price discrepancies, overall, the team provides excellent customer service. Customers value the friendly assistance they receive, particularly during stressful situations like phone issues or switching plans. The store is recognized for its helpful staff and welcoming environment, making it a good choice for those seeking reliable wireless service and attentive support.
This was the only store open on 25 Jan (a snowy Sunday ) for twenty some miles!! Kirsten was a tremendous help with getting my daughter's phone situation straightened out. Thank you again!!
January 2026
Came in with a new phone and immediately received stellar service. Respectful and knowledgeable. Helped with phone setup and gave great advice.
November 2025
Kelly was super nice and helpful switching my old SIM card to my new digital SIM card for my new iPhone. Would definitely recommend this store and to ask for Kelly.
