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September 2023 by Grover Evans
Fast service paying my bill
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July 2023 by Maribeth King
Nicole was very patient and a great help if you go to this store definitely ask for Nicole
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June 2023 by Marta Meyette
She was very helpful and knowledgeable.she fixed two problems and she is very friendly
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May 2023 by Tom Cortez
The customer service I received at this location was excellent. Kii, your representative was friendly, patient and knowledgeable.
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April 2023 by Lita Harris
Friendly assistance, would have been rated a 5 if there weren't such a wait time to get answers to questions such as the full price of phones and services. One price is listed by the display phones, however the computer systems give a different price
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April 2023 by Debbie F.
Akilah/Kii at the 7 Mile location in Livonia was tremendously helpful and kind. I came in frustrated about my new phone not working and she resolved the issue in minutes and with a lovely attitude. Thanks again!
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March 2023 by Katie B
Akilah was the best! Akilah helped me get my phone upgrade and helped my dad with switching to cricket instead of the overly expensive Verizon. Akilah is very friendly and helped me find everything I needed for my new phone! She is very special and the Cricket Team, please recognize her! She has all the qualities of being a extremely competent employee and having lots of compassion! I have never had a more helpful experience at this location and with Akilah!
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February 2023 by Kristin Van Proyen
I needed to buy a new phone, as an unfortunate accident with my phone caused the screen to go black. I called this store at 11:35am on a Sunday (they don't open until 12pm), and to my amazement, the phone was answered! I spoke with Phil, who is a district manager with Cricket. I told him which phone I was looking for, which he thankfully had 1 more in stock. He held it for me until I could get to the store. When I arrived, he called me by name, proceeded to help me get my new phone set up, and was just, all around, a great individual to work with. I've been a Cricket customer for years, and continue to be a happy Cricket customer after my interaction with Phil today.
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July 2022 by Dennis Snavley
Very unprofessional did not know their work. Will not go to the store again.
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May 2022 by Brooklynn Kennedy
I went in to get my phone turned back on and the lady with rainbow hair was jus on her phone and not helping and had a very rude attitude, then when I went to get her help with turning my phone back on she didn’t even look at my phone or even ask me anything she jus said “I can’t do anything it’s locked” and when I went to my old carrier to get my phone unlocked because she said it was locked and it wasn’t even locked. I’m not going back to this location, the girl didn’t want to do her job she jus wanted to sit there talkin on her phone and was rude. The customer service was absolutely terrible.
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March 2022 by Edmundo Dona
The Young Lady that waited on us was very helpful and Professional. I don't think I have ever felt so satisfied with a purchase and service. We were very impressed.
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November 2021 by Lee Pitts
Terrible customer service, couldn't help with phone problem. Not knowledgeable at all!
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October 2021 by Elizabeth England
The young man who helped me was kind and patience in picking out exactly what my budget and needs were for a new phone.
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September 2021 by Mikael Shkambi
Good, helpful, knowledgeable staff. Systems are slow and have some errors.
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September 2021 by Hope Griffin
Great service! Thanks Toni!