Cricket Wireless Authorized Retailer offers cell phone plans that suit various lifestyles, including unlimited talk, text, and data with no annual contracts. Customers can visit the Livonia store for assistance with phone upgrades, switching providers, or resolving issues. The staff, including representatives like Akilah and Kii, are known for being friendly, knowledgeable, and helpful. Many customers appreciate the professional and patient service, especially when resolving problems quickly and with a positive attitude. While some customers mention wait times and price discrepancies, overall, the team provides excellent customer service. Customers value the friendly assistance they receive, particularly during stressful situations like phone issues or switching plans. The store is recognized for its helpful staff and welcoming environment, making it a good choice for those seeking reliable wireless service and attentive support.
Me and my sister came in to get new phones. Rayshawn was so patient and helpful setting our phones up. The process took 1-2 hours due to technical difficulties, so me & sis GREATLY APPRECIATE Rayshawn's customer service, even going beyond store hours. So far, the phones work great!
April 2026
We just went into this Cricket store because of the positive reviews and rating. We certainly weren't disappointed. Erica and Tai were very helpful, got us set up with upgraded phones and answered all our questions. Great customer service! Highly recommend!
April 2026
Erica, store manager and Tai, werevery helpful and patient, would recommend
