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March 2024 by Paul Miller
Love this bank. Great staff . Always willing to help .it's a 5 star bank. I'm never leaving.
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February 2024 by B FLetcher
I have been going to Independent Bank for over thirty years....I give the staff here 5 Stars, the bank itself 5 Stars, they're the best....................................BUT to the guy who salts this parking lot in the winter, you sir are a moron ! I can't even drive in here because there is too much salt....I don't need my a car to rust that fast. I have lived in the U.P. of Michigan for twenty years and I know snow, but this salt is like concrete and asphalt degradation on a higher level. I am sure that if I drive into the ATM in the month of June, there will still be salt along the wall of the building...SMH
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October 2023 by Vito L
Everyone is helpful, polite and professional. They have had bank staff serve grilled hot dogs free to anyone that stopped by, they served the community, not just members of the bank.I am proud to bank with Independent bank. I'm locked in at a great rate on my 30 year fixed mortgage. I shopped around, including with other banks and credit unions, trnobody has a better offer.
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October 2023 by Bre Judkins
Worst bank I have ever had to interact with. Michael was extremely dismissive and rude, Bonnie the branch manager let me know in a very sarcastic tone she "went above and beyond" for me because she spent the morning emailing other departments to resolve the banks issues (which she was not able to do). I don't think helping a customer because of the banks issues is going "above and beyond" I think its providing a service in the normal course of business. very disappointed in this branch's customer service and lack of care at all.
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September 2023 by Rachel Molisee
Meghan is awesome!! The whole staff here is great but Meghan is always going above and beyond to help me, I appreciate her! The team here always makes sure you’re taken care of, I don’t think I’ll ever make a switch elsewhere. Great customer service
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July 2023 by Scott B.
I just wanted to confirm that my deceased relative had no account there. I didn't want to confirm that there was an account or learn anything about the status of the account. Unfriendly and unhelpful people during a time of grief.
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January 2023 by Brad P
Their ATM worked great. Five stars.
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October 2020 by Eric Kleven
I was charged 2 times on the same day for 150 bucks, same store for the same thing, they say that they are not going to give it back so if you use this bank just use the ATM for cash. I will be leaving after this theft of my money. Good Luck.
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September 2020 by Eric K.
I was charged 2 times on the same day for a 150 bucks and they said it was a mistake then looked into it and said that I made the charge 3 days apart. If you use this bank I would just use the ATM for cash because, if you get charged 2 times they are going to keep your money like they did mine. I will be moving to another bank, good luck.
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May 2020 by Josh Miller
I’ve been going here for years and the service is always good. Very nice and easy to work with
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October 2019 by Caitlyn Stanley
Hands down best customer service I have ever received anywhere. I don’t ever do reviews but I really feel like people should be aware of how great and accommodating this bank is. Tanya is the best, she was so friendly and helpful and I’m just really amazed at the service I received.
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August 2019 by Carolyn Clark
I am in my 80's and have been a member of Independent Bank in Livonia, Mi ever since they opened a branch here. I am so very pleased the way my banking has been handled with them since I started. I have never waited in a line of more than one person for a cashier. They are so friendly and know us by name. Never any problems with checking account/savings/ Opening new accounts for business purposes/ getting Papers Notarized, etc.
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May 2019 by Cory Moore
Jeff and Joe and very knowledgeable with home mortgages. Great, kind hearted people.
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December 2018 by dani mourad
Good service
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April 2017 by Robert Olschanski
They know me and my daily have always been there to help in any situation my business account and personal accounts, the Livonia branch is always pleasant and quick service I've been with independent for over 15 yrs.g great bank to deal with its better than my credit union
