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March 2024 by Robert S
This is without question, the best UPS store I have used. The store is bright, parking is easy. The owner and team are professionals who care for their customers.
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March 2024 by claudia szymanski
Very efficient store. Highly recommend!
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December 2023 by B
I have used this store for years. Sad to say I will not again. I paid $50 for next day for a gift to arrive on time. Not only did it not arrive on time, we are now 3 days past guaranteed time and package still not delivered. Things happen. I get it. What I don't get, this store will not refund my money until "UPS actually delivers the package. Then they can start the refund process". What process? You failed, refund my money. The storefront sign says, "UPS" but the manager explained he can't refund my money until "UPS files a claim and gives them back the money". I didn't give my money to some phantom "UPS" entity...I gave it to you at 37637 5 Mile road location. So not only did my package not get delivered, I am stuck entering a tracking number over and over to monitor when this store corrects their error and then following up to get my money back. Dishonest and unfair business practice to say the least.**update** It has been two weeks and I have not received a refund. This store's snarky response implying I had no reason to worry was frustrating, to say the least. I am still waiting for my $50 refund and their telling me no need to watch and worry is insulting and, obviously now, untrue.
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December 2023 by Lucas Oricchio
I come here all the time for drop offs or Amazon returns. Always fast, easy and well taken care of. Sydnee and Max are always a great help.
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October 2023 by Baileigh Westbrook
Eric the owner is a phenomenal person! I came in with a huge dilemma with my kids homecoming posters and he made sure he got them done just in time! Top notch service! Glad i didn’t go anywhere else!
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August 2023 by Michael
They are awesome here. The employees here are very kind and are the best out of any UPS store I’ve been to.
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July 2023 by Jakia Robinson
Everyone is the store was very pleasant. I was able to work closely with Reno and he went above and beyond to assist me. I was having trouble with printing some documents and he did not stop giving me solutions until we fixed the issues. I really appreciate service like this. Having a business myself it’s amazing having someone like this in customer service. Thank you Reno! Have. Great day!
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July 2023 by Maggie Mayich
I had to ship my son in law’s work computer to him and I was helped by Reno. Very very nice and answered all of my questions and concerns. Very professional and I would go to him personally for all of my UPS shipments in the future. UPS has a very good person working for them!!
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June 2023 by Leonard Wilkie
I've never been to such a pleasant business in all the years I've been alive. I have never had a bad experience here. They are so fast, efficient and so pleasant. No one there ever has a bad day. Every business should take this UPS's example. Bravo to them all.
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April 2023 by John Smythe
Used to do business with this store all the time until recently. They have a policy to taking advantage of people making Amazon returns. Returned three Identical items, all shipped in the same mailer bag. Amazon policy is no packaging necessary, just use the code provided. When I brought the items to this location they made me buy a mailer for $3.00 for one of the items. This makes no sense. Nobody including the manager would listen to reason. They have lost our business forever over $3.00. Another example of poor customer service.
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April 2023 by Brian Chapman
My wife shipped two different prescriptions up to me NDA from Florida. I'm a truck driver, and although it was incredibly expensive it was still cheaper than taking dirt cheap freight to get me close to the house for her to meet me.The staff was awesome. It was delivered to this location by 11:00 AM. Tracking was spot on, and I've never seen such a large staff at any other UPS store.They must do a large amount of business.$5.00 hold fee, and I was literally in, and out in 5 minutes.5/5. Definitely recommend.
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March 2023 by Lauren Szabo
The best UPS store, hands down! Amazing staff, and the owner is very friendly, and you can tell he cares about his staff and customers!
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March 2023 by Kelley D.
I usually come to this store to do my Amazon returns. I have never had a bad experience. Every employee I have had contact with has been happy, pleasant and prompt!I just want to say thank you and you are all appreciated!!!
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February 2023 by K M
Wonderful store! The staff at this location, especially David, are fantastic. He's has done such a great job with items I've needed printed! I am so appreciative to have found such a wonderful place to help make my small business shine. Thank you so much to everyone there!!!!
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February 2023 by Miles Connolly
This location seems to have a problem with almost every Amazon return I try to do. I have never ran into any issues going to other UPS store locations besides this one. If you can manage the extra drive to the 7 mile location do it.