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August 2025 by Linda Bomar
I CANNOT express enough my gratitude for the EXCELLENT customer service I received. They helped me through a POA issue with professionalism, kindness and efficiency! I am only sorry that I didn’t get their first names! A+++++ service.
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July 2025 by Gary Fahnenstiel
Amazing customer service at the Ludington store!!!! They solved a huge problem when our deployed son had an identity theft problem. Espen, Michele and Kaitlyn were amazing. Thank you!
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June 2025 by UnderDog Racing
Unbelievable
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May 2025 by Mathias Schutte
Absolutely amazing experience
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May 2025 by Janet Manthei
Dismissive. Couldn't wait to get rid of us so they could sell phones and plans for commission to other customers walking in the door. We used to love Verizon but customer service in-store has gotten worse the past 5 years
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April 2025 by Roy Vosberg
Try calling their number and getting to a human being. I dare you. Any company that refuses to talk to you probably doesn’t deserve your business.
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April 2025 by Lynne Russell
Customer beware. Unfortunately this is the first negative review I have written and posted. I don’t want anyone to go though what I have experience. A few weeks ago I decided to change providers because they were more cost effective and would pay up $500 per phone up to five lines, but we need to show proof that we paid off the lines. When I went to the Verizon store to pay off my phones they said that they couldn’t access my account and I would receive a final bill in the mail vs being auto deducted. I then contacted Verizon by phone and was able to pay over the phone (so I thought), I asked for a confirmation number and was told that I would receive an email and text with the confirmation. I only received an email saying that my account change and I could view it online. I tried to access my account but it said it was no longer valid. I then reached out to Verizon via chat. I was transferred three times and on chat for 1.5 hours and then disconnected. The third agent told me the only way I could access my account was by downloading the app. She provided me with the link and told me she would stay in until I accessed it. I downloaded the app and it locked me out because they said I tried too many times. When I typed this in the chat the agent never responded. Today I was able to access the amount due but not the itemized bill. I’m told I don’t have this permission because I’m a guest. This has been incredibly frustrating and time consuming all because Verizon seeks to punish/control their customers for going to another provider to save money.
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March 2025 by Jane Rutledge
They didn't have the phones we wanted in stock. Had to be ordered. They were sent to our house now we have to go back to have them activated. Also didn't have cases or screen protectors. Had to order them from Amazon. Not the best experience.
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August 2024 by Eloise Vandyk
Service representative r very knowledgeable & courteous. Even on a busy Saturday people had 2 wait but, everybody was cordial & jovial. Great place !!
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June 2024 by Kevin Campagnà
Not user friendly. Trying to call ludington store. My phone doesn't work, trying to use landline to no avail.
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May 2024 by Selene rendon
They sent me a cell phone without a SIM card, how will I be able to use the phone?
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April 2024 by steven carroll
Great service and I love my plan.
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February 2024 by David Gregwer
1. Opening at 10am and closing at 6pm with limited weekend hours helps no one with a job. I’ll take time off work for my dentist, not to buy a new cell phone.2. I bought a phone from Verizon online. Smooth, easy, streamlined process that took me mere minutes. Verizon advised that my trade in could be mailed OR taken into a store.Which is what I elected to do because I was going up to Ludington anyways.They finally opened up after I waited in the parking lot for 15 minutes. Ken? Kev? Not sure greeted me and asked what I needed. I told him I was dropping off a phone. Instant confusion. I clarified repeatedly it was a trade in. That I bought a phone online, and the online representative told me I could drop my old phone off at the retail store. Still confused. He kept asking if I had a box and shipping label. I asked if it was a problem if I didn’t. He asked if I had the box and shipping label again. I don’t think he was picking up that I obviously didn’t, and what I have is what I have. I told him maybe I should go to another store. He seemed more than ok with that. Like seriously I have a pretty easy transaction to make. I give you phone, you ask for account information, I leave. Instead I get looked at like I have three heads.Bottom line- this retail store went way downhill. I’ve been to a few Verizon stores. All very helpful (besides Muskegon’s when COViD was happening, but that’s understandable)Retail is detail guys
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February 2024 by sandy love-campbell
Great service
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January 2024 by Niki Duggins
HUGE SHOUTOUT to Dria! Every problem or issue I EVER have she is RIGHT THERE more than WILLING to go ABOVE and BEYOND for me! That girl is PASSIONATE about her job and her customers satisfaction!!! HIGHLY RECOMMEND going to her for ANY issue!!! THANK YOUUUU BEYOND MEASURES, DRIA!!!!!!
