The Costco Tire Center provides tire services including installation, rotation, balance, and repairs. The team is described as super knowledgeable, friendly, kind, helpful, honest, gracious, professional, and amazing. Many customers report a phenomenal, great, and seamless experience. The process of ordering tires online for delivery to the center and scheduling appointments is noted as easy. While wait times can vary, with one tire rotation taking 1.5 hours during a busy period, other services like a post-installation check or a tire repair can be very quick, sometimes taking just minutes. Staff are accommodating of scheduling needs and can often perform services like warranty replacements or repairs without an appointment. Although a rare error in installation was mentioned, it was promptly and apologetically corrected. The center offers clear advice, such as warning against using certain tire sealants to protect vehicle sensors. Overall, the service is considered efficient and valuable, with many customers expressing strong satisfaction and loyalty.
Granted, I went at 5pm on Friday, thinking that it wouldn't take as long. I was deeply wrong.
People were super nice, just unfortunate that it took so long
April 2025
Jonny at the Madison Heights Costco Tire Center was honest and helpful. He was able to get me scheduled quickly for my new tire installation. Then the day of my appointment I was even able to scoot it later twice when my tow was delayed. Great experience during a stressful time.
January 2025
Nikki and Dave were amazing! I came in for a warranty tire replacement and they made the process soooo effortless for me. This is my first set of tires from Costco and they have a customer for life. Thank you!
